In this article
Why this issue is happening
Some GTIN (Global Trade Item Number) values fall within a restricted range that has been reserved for future use. Values that you submit for the GTIN
[gtin]
attribute must not fall within this range.
If the product category of your product requires a GTIN as a unique product identifier, then you must submit the correct manufacturer-assigned GTIN for each product. If a GTIN is not required, you may leave the GTIN
[gtin]
attribute without a value.
For more information about the validation of GTINs, refer to the GTIN Validation Guide .
[gtin]
for each product. Products with an assigned GTIN, but submitted without one, may have limited visibility.How to fix the issue
Check your product data for those products (using the ID), and make sure each product uses an accurate GTIN [gtin]
that is not in the restricted ranges.
Fix products one by one directly in Merchant Center
Go to Productsin Merchant Center, then select the Needs attentiontab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Review your product data for those products, and make sure you enter a valid GTIN
[gtin]
attribute that is not in the restricted ranges.
Select Save.
Fix multiple products at once
Go to Productsin Merchant Center, then select the Needs attentiontab.
Use the filter icon
above the table to find all products affected by your issue.
Select the Downloadicon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and make sure each product uses an accurate GTIN
[gtin]
that is not in the restricted ranges.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure the issue is no longer listed on the “ Needs attention ” page.
Keep in mind: It may take 24-72 hours for your change to be reflected on the “ Needs attention ” page.
