To check the status of your repair, call the store that repairs your device or go to your Google Store Repair history .
Important:Have your Repair ID (also known as an RMA number or Jobsheet number) ready. You get this number when you start the repair.
Get repair status updates
Track your mail-in repair
Important:To avoid delays or cancellation, send your device for repair on or before the date on the shipping label. Check your email regularly for messages that need your attention.- After you send your device for repair:
- When the Repair center receives your mailed-in repair, updates appear on your Google Store Repair history .
- Allow 2–3 days for your device to arrive at the center.
- It takes up to 10 business days for the mail-in process to complete and return to you.
- If you request a prepaid shipping package, you’ll receive it within 2 business days.
- For pending or declined updates:
- If your repair order needs an update after inspection, you'll receive an email that asks for approval with a subject line: “Action needed: Approve changes to repair order immediately, RMA# xxx.”
- You have 10 days to approve or decline the update.
- If you don't respond within 10 days, or if you decline the update, the repair cancels and your device returns to you without any fix.
- After you approve the final cost and complete checkout, the order will be completed in up to 3 business days.
Check your walk-in repair
To get the latest update on a walk-in repair, contact your repair partner directly.
Tip:If you gave the repair partner the email address linked to your Google Account, limited repair status info may appear in your Google Store Repair history . It may not always reflect the latest info from the repair partner.
Get your shipping status
To get tracking information and updates on your mail-in repair, check your Google Store Repair history . You can also use tracking numbers or tracking links from your carrier to get repair updates.
Tip:You can also track your shipping kit in your Google Store Order history .
Check Order history or Repair history
- Sign in to store.google.com .
- At the top right, click or tap your Profile image.
- Choose where you want to go:
- To go to “Order history,” choose Orders.
- To go to “Repair history,” choose Repairs.
