Troubleshoot issues with flows

If you're signed in with a school account and are under 18, you can’t use any AI features in Workspace Studio. If a flow containing AI steps is shared with you, those steps will be removed when you open the flow.

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You might see "Selection not available" if you edit a flow where you selected a person, such as someone to send a message to.

First, check that the person is still available by going to https://contacts.google.com/ and looking up the person.

If that doesn't work, try selecting someone else. Sometimes when you make a copy of someone else’s flow, you might not be able to select the original person.

You might see “Couldn't run because your Google Workspace admin has blocked access to a service” if your Google Workspace admin blocked Workspace Studio access to Workspace apps.

To fix, your Google Workspace admin can follow the steps in Control which apps access Google Workspace data to allow access for the following services:

You might see this error for one of the following reasons:

• Your Google Workspace administrator may have disabled the app or service used in the step.
• The step might be restricted to the Gemini Alpha program .
• The app developer may have removed or ended support for this step.

You might see this error for one of the following reasons:

• The file you selected is shared with other people or groups.
• The file was private when you created the flow, but has since been shared.

• The steps to "Add a row," "Update rows," or "Clear rows" only work with spreadsheets that are private to you or not shared with anyone.
• If you share the spreadsheet later, your flow fails and an error shows in the activity log.
• If you use the IMPORTRANGE function in your spreadsheet, it won’t work even if your spreadsheet is private or not shared. To resolve this issue, remove the function.

• Your access may be paused due to high demand, or your account may not have the required permissions. Learn more about Workspace Studio access and eligibility.
• You must be on a computer and use a supported web browser. You can’t use Workspace Studio on mobile devices.
• If you can't access Workspace Studio, contact your admin.

For general feedback, in Workspace Studio, click Send feedback.

For feedback about Gemini’s responses, in the Activitypage, find the response or issue. For successful runs, you can report if the response was helpful or not helpful and share your prompt for troubleshooting. For issues, you can submit feedback.

Join the Workspace Studio Discord channel, a dedicated space to connect, hold discussions, and network.

1. Join the public Google Workspace server .
2. On the left, find the #workspace-studiochannel.

Here are a few things you can do on the server:

1. Connect with others. Introduce yourself and get to know others on our dedicated channel.
2. Share learnings. You can share your class learnings with others in the community, and get support from the network if you have questions or ideas.
3. Stay up-to-date on the latest news. We’ll be sharing the latest news about Workspace Studio Alpha.

Workspace Studio has starters and steps for Gemini in Google Workspace, Gmail, Google Chat, Google Drive, Google Docs, Google Forms, Google Sheets, and Google Tasks.

To avoid the situation where a flow starts itself or others in a continuous loop, starters are set to ignore messages sent by flows by default. For example, if you have a flow that starts when someone posts a message in a space and it posts to that same space, this setting prevents the flow from starting again based on that message.

However, in some cases you might want a flow to start based on messages that are sent by other flows. In that case, check the box so that the flow considers these messages, too.

When you use the Notify me in Chatstep, the messages are sent through a Chat app that’s named after the flow, rather than a direct message. To find Chat apps, in Chat, scroll to the bottom of the left pane until you see the Appssection.

For example, if you have a “Meeting reminders” flow that sends you a message before your meetings, that message is posted in the “Meeting reminders” Chat app listed in the Appssection:

When I get an emailstarter :

• You can filter by default Gmail labels only. Custom labels are not available.
• Important: This starter evaluates email messages before your personal labels are applied through your personal Gmail filters. For example, if you have a filter to mark messages sent to a group as read, a flow will run on the messages if they match your flow’s starting conditions, even if they're marked as read.

Add Labelsstep :

• You can apply personal Gmail labels with a flow. If you have more than 50 custom labels some will not be available. To troubleshoot, delete unused labels in Gmail.

If you have a flow that starts with When I get an email, that flow runs when you get a new email that arrives in your inbox. It doesn’t start for emails that you automatically archive or move to trash.

Yes, you can have your flows take actions in popular third-party apps and services such as Asana, Mailchimp, Slack, and Salesforce, by adding integration steps. Learn more about integration steps

Yes, you can extend and customize Workspace Studio using Google Workspace add-ons. Just like add-ons for other services, you and other people in your organization can build and share custom steps so you can automate what you need most. Learn more about custom steps