Important:If you can’t sign in to Gmail or Google Chat, go to Can't sign in to your Google Account .
To resolve Google Chat errors, including those listed below, follow the troubleshooting steps in this page.
- "Unable to load chat."
- "Trying to connect to chat."
- "Can't connect to chat."
- "Can’t load the list of spaces. Try again in a minute."
If you can’t access or sign in to Google Chat, you can:
- Check your network
- Refresh Google Chat or Gmail
- Check your browser
- Uninstall browser extensions & apps
- Check blocked domains & site permissions
Check your network
Make sure you have an active internet connection.
Refresh Google Chat or Gmail
To refresh a tab or window, reload these sites:
Check your browser
Make sure you use a supported browser . Chat in Gmail isn’t supported in mobile browsers or in Internet Explorer. You can download apps for:
Uninstall browser extensions & apps
Some extensions and apps might block Google Chat from loading. To fix this issue, you can:
- Uninstall active extensions .
- Uninstall active apps .
- Browse privately to avoid the use of extensions .
Tips:
- If you use a browser other than Chrome, check its support page for help.
- Anti-virus software may prevent Google Chat from loading.
Check blocked domains & site permissions
Tips:
- For work or school accounts, make sure your network administrator doesn’t block the browsers above. Learn how to change site settings permissions on Chrome .
- If you use a browser other than Chrome, check its support page for help.
