Notification

Due to the latest device launch, we expect to receive higher contact volume than normal. To check if your question is already answered, go to the Pixel Phone Help Center .

Initiate a repair

Send your device for mail-in repair

Send your device for mail-in repair

Repair services

Countries & regions with mail-in repair options

Mail-in repair is available in:

Australia*

India

Portugal

Austria

Ireland

Romania

Belgium

Italy

Slovakia

Czech Republic

Japan

Slovenia

Denmark

Latvia

Spain

Estonia

Lithuania

Sweden

Finland

Malaysia*

Switzerland

France

Netherlands

Taiwan*

Germany

Norway

United Kingdom

Hungary

Poland

United States

*For Australia, Malaysia, Mexico, and Taiwan, find your repair partner .

Prepare & send your device

To send your device for repair:

  1. Create a repair order & review repair cost:
    1. Check the details for your repair and the estimated repair cost.
    2. Select Confirm purchase.
  2. Choose your delivery packaging:You can ship out your device with your own packaging or a prepaid packaging.
  1. Confirm purchase, pack & send your device:Carefully pack your device and send it for repair with the shipping labels emailed to you.

Learn more about the mail-in process .

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