Crypto.com | Onchain Extension

3.4 (

77 ratings

)

Extension Workflow & Planning 90,000 users

69 support issues

Luc

May 19, 2026

Email requesting a validation deposit

I am receiving emails saying I need to do a validation deposit to confirm the account. Is this a legit request?

Manfred Köhler

May 19, 2026

Paßwort zurücksetzen

Habe mein Paßwort vergessen.

Ole Selvaer

May 11, 2026

Onchain wallet

29 april this year , a wallet was established in my name (Ole Selvær, or just Ole) 81,27 ETH was deposited into it.I cannot find the wallet and ask your help. If we do find it, I need to know how to change the ETH to NOK and transfer to my bank in Norway. I hope you can help.

Matt Thompson

Apr 11, 2026

Great Extension!

The way you provided for recovering Meta Mask sub-wallets by index is Great! Thank You!

One suggestion:
I set up the onchain mobile app from the app store first and created multiple wallets, each with different SRP. Now in your extension It appears that I can only import with one SRP. I can't import seeds to each new wallet created, your extension seems to just generates a new seed with each new wallet. It would be awesome to allow the user the choice of
1. generating a new seed for the new wallet
or
2. import to new wallets using an existing SRP (the mobile app provides this choice)

Maybe I'm wrong, and I just don't see that feature on the extension

Robin Tolbert

Nov 12, 2025

Verification required to send from my crypto.com onchain extension wallet to anothe wallet

Exactly what I wrote above

Julian Hayes

Nov 6, 2025

DApp update for Crypto.com

In have been using a Crypto.com / Onchain account for six months and it is out of date. How do I update it?

Eric Haven

Nov 1, 2025

RESTORE WALLET

I re-installed my onchain wallet app and can't restore my wallet

jean-noel nicol

Oct 1, 2025

Réclamation

Bonsoir . Je suis monsieur NICOL Jean Noel j'ai un compte chez vous mon adresse mail est: jeannoelnicol1@gmail.com .Mon N° de compte est 653287 je ne sais pas j'ai aussi un autre N° 19863218 et un mot de passe : 581498. La démarche que je vous fais est que je ne peux pas me connecter à mon compte et de par cela je souhaiterais avoir une explication merci .Cordialement

William Chamberlain

Sep 19, 2025

customer service

is there a customer service number?

William Chamberlain

Sep 19, 2025

passcode not working

The 6th digit does not work so I cant access my account?