13 support issues
For additional help, check out the developer's support site.
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Jordan Miller-Piche
Jan 25, 2025
I cant cancel my trial subscription
I started a trial today, and I tried to cancel it and it won't let me. Theres no place to cancel it that I see. Please help.
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Omar Badawy
Mar 20, 2024
NInjaKit Extension Disables "Saved Sections"
This extension is great but I noticed a bug, with it installed the "saved sections' no longer appear. Disabling the extension fixes this issue
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Noah Rainey
Jan 3, 2024
the typewriter code affecting nearby text block
The tool is great! Pretty intuitive!My one issue is that one of the typewriter word options will occasionally throw off the formatting of text in a nearby text block. It doesnt happen every loop, but seems to be the first loop but not subsequent uses of that same word...
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Noah Rainey
Jan 3, 2024
Walkthrough for typewriter tool
Hi, it would be great to have a walkthrough tool to explain the different fields in the typewriter tool. Ive had a positive experience so far and I want to make more changes but cant tell which box to use and/or how to modify the input to get what i need. Can you share a guide? thank you
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Perry Knotts
Apr 28, 2023
Adjust Colors?
Two questions really...
1 - Where do you adjust button colors in Squarespace for your plugin?
2 - Do you have examples of all the other elements in your pro version?
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Ondes
Oct 11, 2022
Can't seem to activate
Hi there, i'm really looking forward to using your useful plugin, but can't seem to get it to activate. I've installed the code and plug in but don't seem to get the menu options that are shown in the video. Instead I get a window asking to insert some code. Do you have any suggestions? Many thanks
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Luke S
Oct 11, 2022
Jenna Szczech Retouching Squarespace website
Hi Leopold,I recently downloaded your extension and when I am trying to add an image slider to my squarespace site I am getting an interesting window that wants me to paste my code/url for add the pictures and slider. I cant figure out how to get this to work, any help would be appreciated! I have added you as an administrator on the site.
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Ro Kealey
Nov 26, 2021
injection code
Hi there, how are you? I have followed the installation guide for the code injection for the Before After Image Slider but i can't seem to get it to work.
It wants me to copy a below link and submit but there is no link.
Would really appreciate your help here.
Thanks,Ro
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Mayan Tran
Nov 18, 2021
Typewriter -
Hi! I followed your installation guide but when I click on the typewriter effect it tells me to "copy the below code and click submit" but there isn't any code provided below. Am I missing something? I'm not sure why it doesn't look the same as it does in the video. Also, in the screenshot, you have password=demo but in the code for us to copy, it's not in there. I tried it both ways and neither worked. Please help. Thank you so much1
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Chandler Wilson
Oct 17, 2021
type writer effect
hi, i have your kit installed and when i try to use the typewriter effect it brings me to the config page. when i try to customize it the code does not write and just says my original message i wrote and ideas? thanks
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