26 support issues
For additional help, check out the developer's support site.
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Amir Saban
Apr 27, 2026
Extension not working even when I upgraded to the pro plan more than three days ago
It's been already more than three days that it's not working and I already paid you a year in advance and it still doesn't work. I was using the free program, good, and then I upgraded to the pro plan and it's not enabling me to log in. There is a very big problem. I try there to delete and to do it all over again but it's not connectingAMIR710@gmail.com
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Amir Saban
Apr 24, 2026
login eror
I was using the free program, good, and then I upgraded to the pro plan and it's not enabling me to log in. There is a very big problem. I try there to delete and to do it all over again but it's not connectingAMIR710@gmail.com
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ans ali
Apr 13, 2026
Billing Issue
Hey man i already paid for its pro plan but extension still show my free plan
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Kike Egues D.
Jul 25, 2025
I got the following error
'html.to.design" started debugging this browser error
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Chloe Hellmer
Jun 17, 2025
Import not working
Once I copy the html in and hit import - nothing happens and my import credits drop. Am I doing something wrong?
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Fatima Zahra
Jun 13, 2025
Active state component
Hello great plugin, is there a way to download a selection but in active state, like a dropdown that is open not closed ? I don't find the option anywhere
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Daisen Wong
May 12, 2025
I need a refund.
I just been charged $18, but i haven't use this "HTML.TO.DESIGN" long time already. would you mind refund the money that you charged me this month?
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Amanda Lexow
May 9, 2025
Unable to Unzip Extension
Every time I try to download the extension, I get an error that "Could not unzip extension". I have not been able to find a reason in the support issues as to why this may be happening. I am on Chrome Version 136.0.7103.93.
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Adam Warren
Apr 29, 2025
Images aren't cloning over
I told my clients to buy the pro plugin as it appeared they could only copy 1 image when cloning sites due to seeing your example images showing 22 images I thought there wouldn't be a single image cap if purchasing. Now I purchased and am still not getting all the images cloned over. Wondering why? love the product but wish it came with the images
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Daniel Wesierski
Mar 5, 2025
Extension is no longer supported by latest Chrome Update
After updating Chrome, the extension is no longer supported and Chrome recommends uninstalling it. Can You fix that?
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