SecOps Services: Technical Support Services Guidelines

Last modified: October 30, 2024

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Unless otherwise stated on this page, Technical Support Services for SecOps Services are provided by Google to Customer under the Google Technical Support Services Guidelines (the “Guidelines”) and as supplemented by the Comprehensive Support Guide for Comprehensive Support. All references in the Guidelines to “Google Cloud Platform Services”, “GCP Services”, or “Services” are each deemed to be references to the SecOps Services. Capitalized terms used but not defined in the Guidelines have the meaning given to them in the Agreement.

For Mandiant Solutions purchases prior to February 14, 2024, Technical Support Services are provided by Google to Customer under the Mandiant Support Program located at https://www.mandiant.com/support/programs . Technical Support Services are not available for Mandiant Managed Services, Mandiant Consulting Services, Expertise on Demand, Training Services, and Security Customer Success Services.

For Google Threat Intelligence and VirusTotal, the Technical Support Services are provided by Google to Customer at https://www.virustotal.com/gui/contact-us/technical-support .

Previous versions of the SecOps Services Technical Support Services Guidelines are provided below for archival purposes.

Archive versions of the Google SecOps - SIEM Technical Support Services Guidelines: October 26, 2022 and October 1, 2020

Archive versions of the Google SecOps - SOAR Technical Support Services Guidelines: August 2, 2022

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Google Workspace

Collaboration and productivity tools for enterprises.

Google Workspace Essentials

Secure video meetings and modern collaboration for teams.

Cloud Identity

Unified platform for IT admins to manage user devices and apps.

Chrome Enterprise

ChromeOS, Chrome Browser, and Chrome devices built for business.

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Detect, investigate, and respond to online threats to help protect your business.

Security Analytics and Operations

Solution for analyzing petabytes of security telemetry.

Web App and API Protection

Threat and fraud protection for your web applications and APIs.

Security and Resilience Framework

Solutions for each phase of the security and resilience life cycle.

Risk and compliance as code (RCaC)

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Solution for improving end-to-end software supply chain security.

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Speech-to-Text

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Text-to-Speech

Speech synthesis in 220+ voices and 40+ languages.

Translation AI

Language detection, translation, and glossary support.

Document AI

Document processing and data capture automated at scale.

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Custom and pre-trained models to detect emotion, text, and more.

Contact Center as a Service

Omnichannel contact center solution that is native to the cloud.

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Looker

Platform for BI, data applications, and embedded analytics.

Looker Studio

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Compute

Compute Engine

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App Engine

Serverless application platform for apps and back ends.

Cloud GPUs

GPUs for ML, scientific computing, and 3D visualization.

Migrate to Virtual Machines

Server and virtual machine migration to Compute Engine.

Spot VMs

Compute instances for batch jobs and fault-tolerant workloads.

Batch

Fully managed service for scheduling batch jobs.

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Containers

Google Kubernetes Engine

Managed environment for running containerized apps.

Cloud Run

Fully managed environment for running containerized apps.

Cloud Build

Solution for running build steps in a Docker container.

Artifact Registry

Package manager for build artifacts and dependencies.

Cloud Code

IDE support to write, run, and debug Kubernetes applications.

Cloud Deploy

Fully managed continuous delivery to GKE and Cloud Run.

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Components for migrating VMs into system containers on GKE.

Deep Learning Containers

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Knative

Components to create Kubernetes-native cloud-based software.

Data Analytics

BigQuery

Data warehouse for business agility and insights.

Looker

Platform for BI, data applications, and embedded analytics.

Dataflow

Streaming analytics for stream and batch processing.

Pub/Sub

Messaging service for event ingestion and delivery.

Dataproc

Service for running Apache Spark and Apache Hadoop clusters.

Cloud Data Fusion

Data integration for building and managing data pipelines.

Cloud Composer

Workflow orchestration service built on Apache Airflow.

BigLake

Storage engine to query multi-format and multimodal data.

Dataplex

Intelligent data fabric for unifying data management across silos.

Dataform

Build, version control, and deploy SQL workflows in BigQuery.

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Service for securely and efficiently exchanging data analytics assets.

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Spanner

Cloud-native relational database with unlimited scale and 99.999% availability.

Bigtable

Cloud-native wide-column database for large-scale, low-latency workloads.

Datastream

Serverless change data capture and replication service.

Database Migration Service

Serverless, minimal downtime migrations to Cloud SQL.

Bare Metal Solution

Fully managed infrastructure for your Oracle workloads.

Memorystore

Fully managed Redis and Memcached for sub-millisecond data access.

Developer Tools

Artifact Registry

Universal package manager for build artifacts and dependencies.

Cloud Code

IDE support to write, run, and debug Kubernetes applications.

Cloud Build

Continuous integration and continuous delivery platform.

Cloud Deploy

Fully managed continuous delivery to GKE and Cloud Run.

Cloud Deployment Manager

Service for creating and managing Google Cloud resources.

Cloud SDK

Command-line tools and libraries for Google Cloud.

Cloud Scheduler

Cron job scheduler for task automation and management.

Cloud Source Repositories

Private Git repository to store, manage, and track code.

Infrastructure Manager

Automate infrastructure management with Terraform.

Cloud Workstations

Managed and secure development environments in the cloud.

Gemini Code Assist

AI-powered assistant available across Google Cloud and your IDE.

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Google Distributed Cloud Connected

Distributed cloud services for edge workloads.

Google Distributed Cloud Air-gapped

Distributed cloud for air-gapped workloads.

Hybrid and Multicloud

Google Kubernetes Engine

Managed environment for running containerized apps.

Apigee API Management

API management, development, and security platform.

Migrate to Containers

Tool to move workloads and existing applications to GKE.

Cloud Build

Service for executing builds on Google Cloud infrastructure.

Observability

Monitoring, logging, and application performance suite.

Cloud Service Mesh

Fully managed service mesh based on Envoy and Istio.

Google Distributed Cloud

Fully managed solutions for the edge and data centers.

Industry Specific

Anti Money Laundering AI

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Ready to use cloud-native automation for telecom networks.

Telecom Data Fabric

Telecom data management and analytics with an automated approach.

Telecom Subscriber Insights

Ingests data to improve subscriber acquisition and retention.

Spectrum Access System (SAS)

Controls fundamental access to the Citizens Broadband Radio Service (CBRS).

Integration Services

Application Integration

Connect to 3rd party apps and enable data consistency without code.

Workflows

Workflow orchestration for serverless products and API services.

Apigee API Management

Manage the full life cycle of APIs anywhere with visibility and control.

Cloud Tasks

Task management service for asynchronous task execution.

Cloud Scheduler

Cron job scheduler for task automation and management.

Dataproc

Service for running Apache Spark and Apache Hadoop clusters.

Cloud Data Fusion

Data integration for building and managing data pipelines.

Cloud Composer

Workflow orchestration service built on Apache Airflow.

Pub/Sub

Messaging service for event ingestion and delivery.

Eventarc

Build an event-driven architecture that can connect any service.

Management Tools

Cloud Shell

Interactive shell environment with a built-in command line.

Cloud console

Web-based interface for managing and monitoring cloud apps.

Cloud Endpoints

Deployment and development management for APIs on Google Cloud.

Cloud IAM

Permissions management system for Google Cloud resources.

Cloud APIs

Programmatic interfaces for Google Cloud services.

Service Catalog

Service catalog for admins managing internal enterprise solutions.

Cost Management

Tools for monitoring, controlling, and optimizing your costs.

Observability

Monitoring, logging, and application performance suite.

Carbon Footprint

Dashboard to view and export Google Cloud carbon emissions reports.

Config Connector

Kubernetes add-on for managing Google Cloud resources.

Active Assist

Tools for easily managing performance, security, and cost.

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Maps and Geospatial

Earth Engine

Geospatial platform for Earth observation data and analysis.

Google Maps Platform

Create immersive location experiences and improve business operations.

Media Services

Cloud CDN

Content delivery network for serving web and video content.

Live Stream API

Service to convert live video and package for streaming.

OpenCue

Open source render manager for visual effects and animation.

Transcoder API

Convert video files and package them for optimized delivery.

Video Stitcher API

Service for dynamic or server side ad insertion.

Migration

Migration Center

Unified platform for migrating and modernizing with Google Cloud.

Application Migration

App migration to the cloud for low-cost refresh cycles.

Migrate to Virtual Machines

Components for migrating VMs and physical servers to Compute Engine.

Cloud Foundation Toolkit

Reference templates for Deployment Manager and Terraform.

Database Migration Service

Serverless, minimal downtime migrations to Cloud SQL.

Migrate to Containers

Components for migrating VMs into system containers on GKE.

BigQuery Data Transfer Service

Data import service for scheduling and moving data into BigQuery.

Rapid Migration and Modernization Program

End-to-end migration program to simplify your path to the cloud.

Transfer Appliance

Storage server for moving large volumes of data to Google Cloud.

Storage Transfer Service

Data transfers from online and on-premises sources to Cloud Storage.

VMware Engine

Migrate and run your VMware workloads natively on Google Cloud.

Mixed Reality

Immersive Stream for XR

Hosts, renders, and streams 3D and XR experiences.

Networking

Cloud Armor

Security policies and defense against web and DDoS attacks.

Cloud CDN and Media CDN

Content delivery network for serving web and video content.

Cloud DNS

Domain name system for reliable and low-latency name lookups.

Cloud Load Balancing

Service for distributing traffic across applications and regions.

Cloud NAT

NAT service for giving private instances internet access.

Cloud Connectivity

Connectivity options for VPN, peering, and enterprise needs.

Network Connectivity Center

Connectivity management to help simplify and scale networks.

Network Intelligence Center

Network monitoring, verification, and optimization platform.

Network Service Tiers

Cloud network options based on performance, availability, and cost.

Virtual Private Cloud

Single VPC for an entire organization, isolated within projects.

Private Service Connect

Secure connection between your VPC and services.

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Operations

Cloud Logging

Google Cloud audit, platform, and application logs management.

Cloud Monitoring

Infrastructure and application health with rich metrics.

Error Reporting

Application error identification and analysis.

Managed Service for Prometheus

Fully-managed Prometheus on Google Cloud.

Cloud Trace

Tracing system collecting latency data from applications.

Cloud Profiler

CPU and heap profiler for analyzing application performance.

Cloud Quotas

Manage quotas for all Google Cloud services.

Productivity and Collaboration

AppSheet

No-code development platform to build and extend applications.

AppSheet Automation

Build automations and applications on a unified platform.

Google Workspace

Collaboration and productivity tools for individuals and organizations.

Google Workspace Essentials

Secure video meetings and modern collaboration for teams.

Gemini for Workspace

Embeds generative AI across Google Workspace apps.

Cloud Identity

Unified platform for IT admins to manage user devices and apps.

Chrome Enterprise

ChromeOS, Chrome browser, and Chrome devices built for business.

Security and Identity

Cloud IAM

Permissions management system for Google Cloud resources.

Sensitive Data Protection

Discover, classify, and protect your valuable data assets.

Mandiant Managed Defense

Find and eliminate threats with confidence 24x7.

Google Threat Intelligence

Know who’s targeting you.

Security Command Center

Platform for defending against threats to your Google Cloud assets.

Cloud Key Management

Manage encryption keys on Google Cloud.

Mandiant Incident Response

Minimize the impact of a breach.

Chrome Enterprise Premium

Get secure enterprise browsing with extensive endpoint visibility.

Assured Workloads

Compliance and security controls for sensitive workloads.

Google Security Operations

Detect, investigate, and respond to cyber threats.

Mandiant Consulting

Get expert guidance before, during, and after an incident.

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Serverless

Cloud Run

Fully managed environment for running containerized apps.

Cloud Functions

Platform for creating functions that respond to cloud events.

App Engine

Serverless application platform for apps and back ends.

Workflows

Workflow orchestration for serverless products and API services.

API Gateway

Develop, deploy, secure, and manage APIs with a fully managed gateway.

Storage

Cloud Storage

Object storage that’s secure, durable, and scalable.

Block Storage

High-performance storage for AI, analytics, databases, and enterprise applications.

Filestore

File storage that is highly scalable and secure.

Persistent Disk

Block storage for virtual machine instances running on Google Cloud.

Cloud Storage for Firebase

Object storage for storing and serving user-generated content.

Local SSD

Block storage that is locally attached for high-performance needs.

Storage Transfer Service

Data transfers from online and on-premises sources to Cloud Storage.

Parallelstore

High performance, managed parallel file service.

Google Cloud NetApp Volumes

File storage service for NFS, SMB, and multi-protocol environments.

Backup and DR Service

Service for centralized, application-consistent data protection.

Web3

Blockchain Node Engine

Fully managed node hosting for developing on the blockchain.

Blockchain RPC

Enterprise-grade RPC for building on the blockchain.

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