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BigQuery Service Level
Agreement (SLA)
Last modified: October 08, 2021
During the Term of the agreement under which Google has
agreed to provide Google Cloud Platform to Customer (as
applicable, the "Agreement"), the Covered Service will
provide a Monthly Uptime Percentage to Customer as follows
(each, a "Service Level Objective" or "SLO"):
Additionally, BigQuery Data Transfer Service will include a
Data Delivery Service Level Objective as follows:
The Data Delivery SLO applies only to automatically scheduled
runs.
If Google does not meet the SLO, and if Customer meets its
obligations under this SLA, Customer will be eligible to receive
the Financial Credits described below. Monthly Uptime Percentage
and Financial Credit are determined on a calendar month basis
per Project. This SLA states Customer's sole and exclusive
remedy for any failure by Google to meet the SLO. Capitalized
terms used in this SLA, but not defined in this SLA, have the
meanings given to them in the Agreement. If the Agreement
authorizes the resale or supply of Google Cloud Platform under a
Google Cloud partner or reseller program, then all references to
Customer in this SLA mean Partner or Reseller (as applicable),
and any Financial Credit(s) will only apply for impacted Partner
or Reseller order(s) under the Agreement. The BigQuery SLA
does not apply to BigQuery Omni.
Definitions
The following definitions apply to the SLA:
- "Back-off Requirements" means, when an
error occurs, the Customer Application is responsible for
waiting for a period of time before issuing another request.
This means that after the first error, there is a minimum
back-off interval of 1 second and for each consecutive error,
the back-off interval increases exponentially up to 32
seconds.
- "Covered Service" means BigQuery or
BigQuery Data Transfer Service.
- "Data Delivery" means the time from
when data is received by the BigQuery Data Transfer Service to
when data is delivered to Customer's BigQuery Project.
- "Downtime" means more than a ten
percent Error Rate. Downtime is measured based on server side
Error Rate.
- "Downtime Period" means a period of
one or more consecutive minutes of Downtime. Partial minutes
will not be counted towards any Downtime Periods.
- "Error Rate"means the number of Valid
Requests that result in a response with an HTTP Status in the
500 range divided by the total number of Valid Requests during
that period, subject to a minimum of 20 Valid Requests in the
measurement period. Repeated identical requests do not count
towards the Error Rate unless they conform to the Back-off
Requirements.
- "Financial Credit" means the following
for the Covered Service (except as otherwise stated below):
- "Monthly Uptime Percentage" means
total number of minutes in a month, minus the number of
minutes of Downtime suffered from all Downtime Periods in a
month, divided by the total number of minutes in a month.
- "Valid Requests" are requests that
conform to the Documentation, and that would normally result
in a non-error response.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described
above, Customer
must notify Google technical support
within
30 days from the time Customer becomes eligible to receive a
Financial Credit. Failure to comply with this requirement will
forfeit Customer's right to receive a Financial Credit.
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued
by Google to Customer for any and all Downtime Periods that
occur in a single billing month will not exceed 50% of the
amount due by Customer for the applicable Covered Service for
the applicable month. Financial Credits will be made in the form
of a monetary credit applied to future use of the Service and
will be applied within 60 days after the Financial Credit was
requested.
SLA Exclusions
The SLA does not apply to any (a) features or Services
designated pre-general availability (unless otherwise stated in
the associated Documentation); (b) features or Services excluded
from the SLA (in the associated Documentation); or (c) errors
(i) caused by factors outside of Google's reasonable control;
(ii) that resulted from Customer's software or hardware or third
party software or hardware, or both; (iii) that resulted from
abuses or other behaviors that violate the Agreement; or (iv)
that resulted from quotas listed in the Documentation or Admin
Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eBigQuery guarantees a Monthly Uptime Percentage of ≥ 99.99% under its Service Level Agreement (SLA).\u003c/p\u003e\n"],["\u003cp\u003eThe BigQuery Data Transfer Service has a Data Delivery Service Level Objective, aiming for data delivery within 24 hours for automatically scheduled runs.\u003c/p\u003e\n"],["\u003cp\u003eCustomers may be eligible for Financial Credits if the Monthly Uptime Percentage or Data Delivery Service Level Objective is not met, with credit amounts varying based on the degree of the shortfall.\u003c/p\u003e\n"],["\u003cp\u003eTo receive Financial Credits, customers must notify Google technical support within 30 days of becoming eligible.\u003c/p\u003e\n"],["\u003cp\u003eThe SLA excludes certain circumstances, such as errors outside of Google's control, issues caused by customer or third-party hardware/software, and violations of the agreement.\u003c/p\u003e\n"]]],[],null,["# BigQuery Service Level Agreement (SLA)\n\n- [Back to Google Cloud Terms Directory](https://cloud.google.com/product-terms)\n- \n- Current \n\nBigQuery Service Level\nAgreement (SLA)\n======================================\n\nLast modified: October 08, 2021\nThis is not the current version of this document and is provided for archival purposes. [View the current version](/bigquery/sla) \nDuring the Term of the agreement under which Google has\nagreed to provide Google Cloud Platform to Customer (as\napplicable, the \"Agreement\"), the Covered Service will\nprovide a Monthly Uptime Percentage to Customer as follows\n(each, a \"Service Level Objective\" or \"SLO\"): \n\nAdditionally, BigQuery Data Transfer Service will include a\nData Delivery Service Level Objective as follows:\n\n\u003cbr /\u003e\n\nThe Data Delivery SLO applies only to automatically scheduled\nruns. \nIf Google does not meet the SLO, and if Customer meets its\nobligations under this SLA, Customer will be eligible to receive\nthe Financial Credits described below. Monthly Uptime Percentage\nand Financial Credit are determined on a calendar month basis\nper Project. This SLA states Customer's sole and exclusive\nremedy for any failure by Google to meet the SLO. Capitalized\nterms used in this SLA, but not defined in this SLA, have the\nmeanings given to them in the Agreement. If the Agreement\nauthorizes the resale or supply of Google Cloud Platform under a\nGoogle Cloud partner or reseller program, then all references to\nCustomer in this SLA mean Partner or Reseller (as applicable),\nand any Financial Credit(s) will only apply for impacted Partner\nor Reseller order(s) under the Agreement. The BigQuery SLA\ndoes not apply to BigQuery Omni.\n\n\u003cbr /\u003e\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Back-off Requirements\"** means, when an error occurs, the Customer Application is responsible for waiting for a period of time before issuing another request. This means that after the first error, there is a minimum back-off interval of 1 second and for each consecutive error, the back-off interval increases exponentially up to 32 seconds.\n- **\"Covered Service\"** means BigQuery or BigQuery Data Transfer Service.\n- **\"Data Delivery\"** means the time from when data is received by the BigQuery Data Transfer Service to when data is delivered to Customer's BigQuery Project.\n- **\"Downtime\"** means more than a ten percent Error Rate. Downtime is measured based on server side Error Rate.\n- **\"Downtime Period\"** means a period of one or more consecutive minutes of Downtime. Partial minutes will not be counted towards any Downtime Periods.\n- **\"Error Rate\"** means the number of Valid Requests that result in a response with an HTTP Status in the 500 range divided by the total number of Valid Requests during that period, subject to a minimum of 20 Valid Requests in the measurement period. Repeated identical requests do not count towards the Error Rate unless they conform to the Back-off Requirements.\n- **\"Financial Credit\"** means the following for the Covered Service (except as otherwise stated below):\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\n\u003cbr /\u003e\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.\n- **\"Valid Requests\"** are requests that conform to the Documentation, and that would normally result in a non-error response. \n**Customer Must Request Financial Credit**\n\nIn order to receive any of the Financial Credits described\nabove, Customer\nmust\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla) within\n30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Failure to comply with this requirement will\nforfeit Customer's right to receive a Financial Credit.\n\n**Maximum Financial Credit**\n\nThe aggregate maximum number of Financial Credits to be issued\nby Google to Customer for any and all Downtime Periods that\noccur in a single billing month will not exceed 50% of the\namount due by Customer for the applicable Covered Service for\nthe applicable month. Financial Credits will be made in the form\nof a monetary credit applied to future use of the Service and\nwill be applied within 60 days after the Financial Credit was\nrequested.\n\n**SLA Exclusions**\n\nThe SLA does not apply to any (a) features or Services\ndesignated pre-general availability (unless otherwise stated in\nthe associated Documentation); (b) features or Services excluded\nfrom the SLA (in the associated Documentation); or (c) errors\n(i) caused by factors outside of Google's reasonable control;\n(ii) that resulted from Customer's software or hardware or third\nparty software or hardware, or both; (iii) that resulted from\nabuses or other behaviors that violate the Agreement; or (iv)\nthat resulted from quotas listed in the Documentation or Admin\nConsole."]]
