Getting support

Google Cloud Support

If you have a paid Google Cloud support plan and use a Dialogflow paid edition , always open support cases through the Google Cloud support console .

Before submitting your request, check if Troubleshooting , FAQ , or Release Notes have answers to your questions.

When opening a case,

• use the Dialogflow CX component if your report is about the Conversational Agents (Dialogflow CX) edition ;
• use the Dialogflow ES component if your report is about the Dialogflow ES edition .

The Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support .

Community support

Google Cloud Forums

Search the Dialogflow Cloud Forum to discuss all Dialogflow topics.

Cloud Forums are monitored by Google on a best-effort basis.

Stack Overflow

Ask a question about Dialogflow on Stack Overflow . See the general guidelines .

• Dialogflow CX (tagged as dialogflow-cx )

  • Ask a question
  • See a list of all questions

• Dialogflow ES (tagged as dialogflow-es )

  • Ask a question
  • See a list of all questions

The questions are monitored by Google on a best-effort basis.

File product issues or feature requests

You can report issues or file feature requests via Issue Trackers. See the general guidelines .

• Conversational Agents (Dialogflow CX)

  • Search the existing list for a similar issue before filing a new one.
  • If you do not find a similar issue and would like to report it, you can create a new issue .

• Dialogflow ES

  • Search the existing list for a similar issue before filing a new one.
  • If you do not find a similar issue and would like to report it, you can create a new issue .

Slack

You can also visit the Google Cloud Slack community to discuss Dialogflow and other Google Cloud products. If you haven't already joined, use this form to sign up . For Dialogflow, join the #dialogflow channel.

Documentation issues

From any Dialogflow documentation page, click Send feedbacknear the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.