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Last modified: October 16, 2015
During the Term of the Google Cloud Platform License Agreement or Google Cloud
Platform Reseller Agreement (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer of
at least 99.5% (the "Service Level Objective" or "SLO"). If Google
does not meet the SLO, and if Customer meets its obligations
under this SLA, Customer will be eligible to receive the Financial Credits
described below. This SLA states Customer's sole and exclusive remedy for any
failure by Google to meet the SLO. Capitalized terms used in this SLA, but not
defined in this SLA, have the meaning set forth in the Agreement. If the
Agreement is the Google Cloud Platform Reseller Agreement, then all references
to Customer in this SLA mean Reseller, and any Financial Credit(s) will only
apply for impacted Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Covered Service"means:
The Kubernetes API provided by Container Clusters as part of the
Container Engine Service.
"Downtime"means:
Loss of external connectivity and/or Kubernetes API access to all
running clusters with the inability to launch replacement clusters in
any zone but does not include:
Scheduled Downtime;
Loss of connectivity or access due to customer-initiated actions,
such as performing version updates;
Loss of connectivity or other issues related to the underlying
Google Compute Engine instances, such as Load Balancing and VPN
tunneling, which are covered under the respective Google Compute
Engine and VPN SLAs; or
Downtime of Kubernetes nodes or the Kubernetes pods running on
those nodes.
"Downtime Period"means a period of five consecutive minutes
of Downtime. Intermittent Downtime for a period of less than five minutes will
not be counted towards any Downtime Periods.
"Financial Credit"means the following:
Monthly Uptime Percentage
Percentage of monthly bill for the respective Covered
Service that does not meet SLO and that will be credited to Customer's
future monthly bills
99.0% to < 99.5%
10%
95.0% to < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage"means total number of minutes in
a month, minus the number of Downtime minutes suffered from all Downtime
Periods in a month, divided by the total number of minutes in a month.
"Maintenance Window"means a period of time when clusters are
taken offline for maintenance tasks. This includes upgrading the Kubernetes
APIs. Maintenance will be announced in theScheduled Maintenancesection
on the Container Engine website.
"Scheduled Downtime"means Downtime resulting from Google
performing maintenance on the Covered Service during a Maintenance Window.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin 30 days from the time Customer becomes eligible to receive a
Financial Credit. Customer must also provide Google with server log files
showing loss of external connectivity errors and the date and time those errors
occurred. If Customer does not comply with these requirements, Customer will
forfeit its right to receive a Financial Credit. If a dispute arises with
respect to this SLA, Google will make a determination in good faith based on
its system logs, monitoring reports, configuration records, and other available
information, which Google will make available for auditing by Customer at
Customer's request.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods in a single billing month will not exceed 50% of the
amount due from Customer for the Covered Service for the applicable month.
Financial Credits will be in the form of a monetary credit applied to future
use of the Covered Service and will be applied within 60 days after the
Financial Credit was requested.
SLA Exclusions
The SLA does not apply to any: (a) features designated Alpha or Beta (unless
otherwise set forth in the associated Documentation), (b) features excluded
from the SLA (in the associated Documentation), or (c) errors: (i) caused by
factors outside of Google's reasonable control; (ii) that resulted from
Customer's software or hardware or third party software or hardware, or both;
(iii) that resulted from abuses or other behaviors that violate the Agreement;
or (iv) that resulted from quotas applied by the system and/or listed in the
Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Container Engine Service Level Agreement (SLA)\n\n*** ** * ** ***\n\nLast modified: October 16, 2015\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/kubernetes-engine/sla)\n\nDuring the Term of the Google Cloud Platform License Agreement or Google Cloud\nPlatform Reseller Agreement (as applicable, the \"Agreement \"), the Covered\nService will provide a Monthly Uptime Percentage to Customer of\nat least 99.5% (the \"Service Level Objective \" or \"SLO\"). If Google\ndoes not meet the SLO, and if Customer meets its obligations\nunder this SLA, Customer will be eligible to receive the Financial Credits\ndescribed below. This SLA states Customer's sole and exclusive remedy for any\nfailure by Google to meet the SLO. Capitalized terms used in this SLA, but not\ndefined in this SLA, have the meaning set forth in the Agreement. If the\nAgreement is the Google Cloud Platform Reseller Agreement, then all references\nto Customer in this SLA mean Reseller, and any Financial Credit(s) will only\napply for impacted Reseller order(s) under the Agreement.\n\nDefinitions\n-----------\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means:\n\n - The Kubernetes API provided by Container Clusters as part of the Container Engine Service.\n- **\"Downtime\"**means:\n\n - Loss of external connectivity and/or Kubernetes API access to all running clusters with the inability to launch replacement clusters in any zone but does not include:\n - Scheduled Downtime;\n - Loss of connectivity or access due to customer-initiated actions, such as performing version updates;\n - Loss of connectivity or other issues related to the underlying Google Compute Engine instances, such as Load Balancing and VPN tunneling, which are covered under the respective Google Compute Engine and VPN SLAs; or\n - Downtime of Kubernetes nodes or the Kubernetes pods running on those nodes.\n- **\"Downtime Period\"** means a period of five consecutive minutes\n of Downtime. Intermittent Downtime for a period of less than five minutes will\n not be counted towards any Downtime Periods.\n\n- **\"Financial Credit\"** means the following:\n\n \u003cbr /\u003e\n\n \u003cbr /\u003e\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in\n a month, minus the number of Downtime minutes suffered from all Downtime\n Periods in a month, divided by the total number of minutes in a month.\n\n- **\"Maintenance Window\"** means a period of time when clusters are\n taken offline for maintenance tasks. This includes upgrading the Kubernetes\n APIs. Maintenance will be announced in the\n [Scheduled Maintenance](/kubernetes-engine/docs/scheduled-maintenance) section\n on the Container Engine website.\n\n- **\"Scheduled Downtime\"** means Downtime resulting from Google\n performing maintenance on the Covered Service during a Maintenance Window.\n\nCustomer Must Request Financial Credit\n--------------------------------------\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin 30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Customer must also provide Google with server log files\nshowing loss of external connectivity errors and the date and time those errors\noccurred. If Customer does not comply with these requirements, Customer will\nforfeit its right to receive a Financial Credit. If a dispute arises with\nrespect to this SLA, Google will make a determination in good faith based on\nits system logs, monitoring reports, configuration records, and other available\ninformation, which Google will make available for auditing by Customer at\nCustomer's request.\n\nMaximum Financial Credit\n------------------------\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods in a single billing month will not exceed 50% of the\namount due from Customer for the Covered Service for the applicable month.\nFinancial Credits will be in the form of a monetary credit applied to future\nuse of the Covered Service and will be applied within 60 days after the\nFinancial Credit was requested.\n\nSLA Exclusions\n--------------\n\nThe SLA does not apply to any: (a) features designated Alpha or Beta (unless\notherwise set forth in the associated Documentation), (b) features excluded\nfrom the SLA (in the associated Documentation), or (c) errors: (i) caused by\nfactors outside of Google's reasonable control; (ii) that resulted from\nCustomer's software or hardware or third party software or hardware, or both;\n(iii) that resulted from abuses or other behaviors that violate the Agreement;\nor (iv) that resulted from quotas applied by the system and/or listed in the\nAdmin Console."]]
