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Cloud Functions Service
Level Agreement (SLA)
Last modified: May 12, 2021
During the Term of the agreement under which Google has
agreed to provide Google Cloud Platform to Customer (as
applicable, the "Agreement"), the Covered Service will
provide a Monthly Uptime Percentage to Customer as follows
(the "Service Level Objective" or "SLO"):
If Google does not meet the SLO, and if Customer meets its
obligations under this SLA, Customer will be eligible to receive
the Financial Credits described below. Monthly Uptime Percentage
and Financial Credit are determined on a calendar month basis
per Project. This SLA states Customer's sole and exclusive
remedy for any failure by Google to meet the SLO. Capitalized
terms used in this SLA, but not defined in this SLA, have the
meaning stated in the Agreement. If the Agreement authorizes the
resale or supply of Google Cloud Platform under a Google Cloud
partner or reseller program, then all references to Customer in
this SLA mean Partner or Reseller (as applicable), and any
Financial Credit(s) will only apply for impacted Partner or
Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
-
"Covered Service" means an individual
Cloud Function within a Project and in the "active" state.
-
"Downtime" means more than a ten
percent Error Rate.
-
"Downtime Period" means a period of
one or more consecutive minutes of Downtime. Partial minutes
or intermittent Downtime for a period of less than one
minute will not be counted towards any Downtime Periods.
-
"Error Rate" for the Covered Service
is defined as the number of errors divided by the total
number of attempted function executions, subject to a
minimum of 100 attempted executions in the measurement
period. An error is defined as a result
of SYSTEM_ERROR in response to a valid invocation
event.
-
"Financial Credit" means the
following:
-
"Monthly Uptime Percentage" means
total number of minutes in a month, minus the number of
minutes of Downtime suffered from all Downtime Periods in a
month, divided by the total number of minutes in a month.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described
above, Customer
must notify Google technical support
within
30 days from the time Customer becomes eligible to receive a
Financial Credit. Customer must also provide Google with log
files showing Downtime Periods and the date and time they
occurred. If Customer does not comply with these requirements,
Customer will forfeit its right to receive a Financial Credit.
If a dispute arises with respect to this SLA, Google will make a
determination in good faith based on its system logs, monitoring
reports, configuration records, and other available information.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by
Google to Customer for all Downtime Periods in a single billing
month will not exceed 50% of the amount due from Customer for
the Covered Service for the applicable month. Financial Credits
will be in the form of a monetary credit applied to future use
of the Covered Service and will be applied within 60 days after
the Financial Credit was requested
SLA Exclusions
The SLA does not apply to any (a) features or services
designated pre-general availability (unless otherwise set forth
in the associated Documentation); (b) features or services
excluded from the SLA (in the associated Documentation); or (c)
errors (i) caused by factors outside of Google's reasonable
control; (ii) that resulted from Customer's software or hardware
or third party software or hardware, or both; (iii) that
resulted from abuses or other behaviors that violate the
Agreement; or (iv) that resulted from quotas applied by the
system or listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Cloud Functions Service Level Agreement (SLA)\n\n- [Back to Google Cloud Terms Directory](https://cloud.google.com/product-terms)\n- \n- Current \n\nCloud Functions Service\nLevel Agreement (SLA)\n=============================================\n\nLast modified: May 12, 2021\nThis is not the current version of this document and is provided for archival purposes. [View the current version](/functions/sla) \nDuring the Term of the agreement under which Google has\nagreed to provide Google Cloud Platform to Customer (as\napplicable, the \"Agreement\"), the Covered Service will\nprovide a Monthly Uptime Percentage to Customer as follows\n(the \"Service Level Objective\" or \"SLO\"): \n\u003cbr /\u003e\n\nIf Google does not meet the SLO, and if Customer meets its\nobligations under this SLA, Customer will be eligible to receive\nthe Financial Credits described below. Monthly Uptime Percentage\nand Financial Credit are determined on a calendar month basis\nper Project. This SLA states Customer's sole and exclusive\nremedy for any failure by Google to meet the SLO. Capitalized\nterms used in this SLA, but not defined in this SLA, have the\nmeaning stated in the Agreement. If the Agreement authorizes the\nresale or supply of Google Cloud Platform under a Google Cloud\npartner or reseller program, then all references to Customer in\nthis SLA mean Partner or Reseller (as applicable), and any\nFinancial Credit(s) will only apply for impacted Partner or\nReseller order(s) under the Agreement.\n\n**Definitions**\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means an individual\n Cloud Function within a Project and in the \"active\" state.\n\n- **\"Downtime\"** means more than a ten\n percent Error Rate.\n\n- **\"Downtime Period\"** means a period of\n one or more consecutive minutes of Downtime. Partial minutes\n or intermittent Downtime for a period of less than one\n minute will not be counted towards any Downtime Periods.\n\n- **\"Error Rate\"** for the Covered Service\n is defined as the number of errors divided by the total\n number of attempted function executions, subject to a\n minimum of 100 attempted executions in the measurement\n period. An error is defined as a result\n of SYSTEM_ERROR in response to a valid invocation\n event.\n\n- **\"Financial Credit\"** means the\n following:\n\n- **\"Monthly Uptime Percentage\"** means\n total number of minutes in a month, minus the number of\n minutes of Downtime suffered from all Downtime Periods in a\n month, divided by the total number of minutes in a month.\n\n**Customer Must Request Financial Credit**\n\nIn order to receive any of the Financial Credits described\nabove, Customer\nmust [notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla) within\n30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Customer must also provide Google with log\nfiles showing Downtime Periods and the date and time they\noccurred. If Customer does not comply with these requirements,\nCustomer will forfeit its right to receive a Financial Credit.\nIf a dispute arises with respect to this SLA, Google will make a\ndetermination in good faith based on its system logs, monitoring\nreports, configuration records, and other available information.\n\n**Maximum Financial Credit**\n\nThe maximum aggregate number of Financial Credits issued by\nGoogle to Customer for all Downtime Periods in a single billing\nmonth will not exceed 50% of the amount due from Customer for\nthe Covered Service for the applicable month. Financial Credits\nwill be in the form of a monetary credit applied to future use\nof the Covered Service and will be applied within 60 days after\nthe Financial Credit was requested\n\n**SLA Exclusions**\n\nThe SLA does not apply to any (a) features or services\ndesignated pre-general availability (unless otherwise set forth\nin the associated Documentation); (b) features or services\nexcluded from the SLA (in the associated Documentation); or (c)\nerrors (i) caused by factors outside of Google's reasonable\ncontrol; (ii) that resulted from Customer's software or hardware\nor third party software or hardware, or both; (iii) that\nresulted from abuses or other behaviors that violate the\nAgreement; or (iv) that resulted from quotas applied by the\nsystem or listed in the Admin Console."]]
