Cloud Memorystore for Redis Service Level Agreement
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Last modified: September 19, 2018
During the term of the Google Cloud Platform License Agreement or Google Cloud
Platform Reseller Agreement (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer of at least 99.9%
(the "Service Level Objective" or "SLO"): If Google does not meet the SLO, and
if Customer meets its obligations under this SLA, Customer will be eligible to
receive the Financial Credits described below. This SLA states Customer's sole
and exclusive remedy for any failure by Google to meet the SLO. Capitalized
terms used in this SLA, but not defined in this SLA, have the meaning set forth
in the Agreement. If the Agreement is the Google Cloud Platform Reseller
Agreement, then all references to "Customer" in this SLA mean "Reseller," and
any Financial Credit(s) will only apply for impacted Reseller order(s) under the
Agreement.
Definitions
The following definitions apply to the SLA.
"Covered Service"means
Google Cloud Memorystore
for Redis Standard Tier Instances.
"Downtime"means with respect to the Covered
Service: all requests fail.
"Downtime Period"means with respect to the
Covered Service: one consecutive minute of Downtime. Intermittent Downtime
for a period of less than one minute will not be counted towards any
Downtime Periods. Downtime as part of Scheduled Maintenance will not be
counted towards any Downtime Period.
"Financial Credit"means the following
for the Covered Service (except as otherwise set forth below):
Monthly Uptime Percentage
Percentage of monthly bill which does not meet SLO that will be credited to
future monthly bills of Customer
99.0%–< 99.9%
10%
95%–< 99.0%
25%
<95%
50%
"Monthly Uptime Percentage"means total number
of minutes in a month, minus the number of minutes of Downtime suffered from
all Downtime Periods in a month, divided by the total number of minutes in
a month.
"Scheduled Maintenance"is Downtime Period
related to network, hardware, or software maintenance or upgrades.
Scheduled maintenance will be performed at Google’s discretion.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin thirty days from the time Customer becomes eligible to receive a Financial Credit. Failure
to comply with this requirement will forfeit Customer’s right to receive a
Financial Credit.
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued by Google to Customer for any and
all Downtime Periods that occur in a single billing month will not exceed 50% of the amount due by
Customer for the applicable Covered Service for the applicable month. Financial Credits will be
made in the form of a monetary credit applied to future use of the Covered Service and will be
applied within 60 days after the Financial Credit was requested.
SLA Exclusions
The SLA does not apply to any: (a) features or Services designated Alpha or Beta (unless otherwise
set forth in the associated Documentation) , (b) features or Services excluded from the SLA
(in the associated Documentation), (c) features or Services that have been deprecated, or (d)
errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from
Customer’s software or hardware or third party software or hardware, or both; (iii) that resulted
from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas
listed in the Documentation.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Cloud Memorystore for Redis Service Level Agreement\n\nLast modified: September 19, 2018\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/memorystore/sla)\n\nDuring the term of the Google Cloud Platform License Agreement or Google Cloud\nPlatform Reseller Agreement (as applicable, the \"Agreement\"), the Covered\nService will provide a Monthly Uptime Percentage to Customer of at least 99.9%\n(the \"Service Level Objective\" or \"SLO\"): If Google does not meet the SLO, and\nif Customer meets its obligations under this SLA, Customer will be eligible to\nreceive the Financial Credits described below. This SLA states Customer's sole\nand exclusive remedy for any failure by Google to meet the SLO. Capitalized\nterms used in this SLA, but not defined in this SLA, have the meaning set forth\nin the Agreement. If the Agreement is the Google Cloud Platform Reseller\nAgreement, then all references to \"Customer\" in this SLA mean \"Reseller,\" and\nany Financial Credit(s) will only apply for impacted Reseller order(s) under the\nAgreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA.\n\n- **\"Covered Service\"** means Google Cloud Memorystore for Redis Standard Tier Instances.\n- **\"Downtime\"** means with respect to the Covered Service: all requests fail.\n- **\"Downtime Period\"** means with respect to the Covered Service: one consecutive minute of Downtime. Intermittent Downtime for a period of less than one minute will not be counted towards any Downtime Periods. Downtime as part of Scheduled Maintenance will not be counted towards any Downtime Period.\n- **\"Financial Credit\"** means the following for the Covered Service (except as otherwise set forth below):\n\n\n \u003cbr /\u003e\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.\n- **\"Scheduled Maintenance\"** is Downtime Period related to network, hardware, or software maintenance or upgrades. Scheduled maintenance will be performed at Google's discretion.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin thirty days from the time Customer becomes eligible to receive a Financial Credit. Failure\nto comply with this requirement will forfeit Customer's right to receive a\nFinancial Credit.\n\n#### Maximum Financial Credit\n\nThe aggregate maximum number of Financial Credits to be issued by Google to Customer for any and\nall Downtime Periods that occur in a single billing month will not exceed 50% of the amount due by\nCustomer for the applicable Covered Service for the applicable month. Financial Credits will be\nmade in the form of a monetary credit applied to future use of the Covered Service and will be\napplied within 60 days after the Financial Credit was requested.\n\n#### SLA Exclusions\n\nThe SLA does not apply to any: (a) features or Services designated Alpha or Beta (unless otherwise\nset forth in the associated Documentation) , (b) features or Services excluded from the SLA\n(in the associated Documentation), (c) features or Services that have been deprecated, or (d)\nerrors: (i) caused by factors outside of Google's reasonable control; (ii) that resulted from\nCustomer's software or hardware or third party software or hardware, or both; (iii) that resulted\nfrom abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas\nlisted in the Documentation."]]
