Error while sending the device ID

37 views
Skip to first unread message

Aditya Kumar

unread,
Jul 14, 2025, 2:37:32 AM Jul 14
to Authorized Buyers API Forum

Hi Team,

We are attempting to upload a user list from our internal system to AdX, but we're encountering the following error:

"Invalid grant: account not found"

Could you please investigate and help us identify the root cause of this issue?The credentials being used are shared below for your reference:

Looking forward to your support

Authorized Buyers API Forum Advisor

unread,
Jul 14, 2025, 2:57:08 PM Jul 14
to adk...@aarki.com, google-doubleclick-a...@googlegroups.com
Hello Aditya,

Thanks for reaching out.

Regarding your API call to https://realtimebidding.googleapis.com/v1/{network_id}/userLists/{user_list_id} , please confirm:

  • You are using the correct network_id for your network account.

  • The user_list_id is accurate.

If the issue persists, you may also send us the script you used for uploading the user list. Feel free to reply privately.

Thanks!


Thanks,
Google Logo
Joshua
Authorized Buyers API Team


Feedback
How was our support today?
rating1 rating2 rating3 rating4 rating5
[2025-07-14 18:56:23Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01svXcZ:ref" (ADR-00318800)



Aditya Kumar

unread,
Jul 29, 2025, 1:04:15 PM Jul 29
to Authorized Buyers API Forum

Hi Joshua,

To confirm the network ID is the account ID that we use correct me if I'm wrong? And we checked the script the account id value being used is correct.

The only difference we could find was with the in the api call URL which currently in our script is 
Reply all
Reply to author
Forward
Message has been deleted
Message has been deleted
This conversation is locked
You cannot reply and perform actions on locked conversations.
0 new messages