Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.
Use SAML to set up SSO for Webex
You must be signed in as a super administrator for this task.
Step 1: Set up Google as a SAML identity provider- Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
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- Click Add app Search for apps.
- For Enter app name, enter Webex.
- In the search results, point to Webexand click Select.
- In the Google Identity Provider detailswindow, for Option 2: Copy the SSO URL, entity ID, and certificate:
- Download the identity provider metadata.
- Next to SSO URL, click Copyand save the URL.
- Next to Entity ID, click Copyand save the entity ID.
You need these details to complete the setup in Webex.
- Click Continue.
- On the Service provider detailspage, for ACS URL and Start URL, replace {domain specific id}with your Webex domain ID. If you don't know your Webex domain ID, contact Webex.
- Click Continue.
- In the Attribute Mapping
window, click Select fieldand map the following Google directory attribute to its corresponding Webex attribute. The Email attribute is required.
Google directory attribute Webex attribute Basic Information > Primary Email Email - (Optional) To add additional mappings, click Add Mappingand select the fields that you need to map.
- (Optional) To enter group names that are relevant for this app:
- For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
- Add additional groups as needed (maximum of 75 groups).
- For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping .
- Click Finish.
- Open an Incognito browser window, go to the Webex sign-in page , and sign in with your Webex administrator account
- Click Federated Web SSO Configuration.
- For Federation Protocolfield, select SAML 2.0.
- Click Import SAML Metadataand upload the identity provider metadata file that you downloaded in Step 1 .
- For SSO Profile, do one of the following options:
- Select SP Initiatedand then uncheck the AuthnRequest Signedbox.
- Select IdP Initiated, and for Target page URL, enter the parameter name that's used for IAM.
- For WebEx SAML Issuer (SP ID), enter http://www.webex.com.
- For Issuer For SAML (IdP ID), paste the entity ID that you copied in Step 1.
- For Customer SSO Service Login URL, paste the SSO URL that you copied in Step 1.
- Leave the Customer SSO Service Logout URLfield empty.
- Click Save.
Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).
- Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
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- Click Webex.
- Click User access.
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To turn a service on or off for everyone in your organization, click On for everyoneor Off for everyone, and then click Save.
- (Optional) To turn a service on or off for an organizational unit:
- At the left, select the organizational unit.
- To change the Service status, select Onor Off.
- Choose one:
- If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
- If the Service status is set to Overridden, either click Inheritto revert to the same setting as its parent, or click Saveto keep the new setting, even if the parent setting changes.
Learn more about organizational structure .
- (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Customize service access using access groups .
- Ensure that your Webex user account email domains match the primary domain of your organization’s managed Google Account.
Webex supports both identity provider-initiated and service provider-initiated SSO.
Verify identity provider-initiated SSO
- Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
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- Click Webex.
- In the Webexsection, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages .
Verify service provider-initiated SSO
- Close all browser windows.
- Go to https://{your-domain-name}.webex.comand replace {your-domain-name}with your Webex domain.
You should be redirected to the Google sign-in page. - Select your account and enter your password
After your credentials are authenticated, the app should open.
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