WebEx cloud application

You must be signed in as a  super administrator  for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for WebEx

Here's how to set up single sign-on (SSO) via SAML for the WebEx application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console .

    Sign in using an account with super administrator privileges  (does not end in @gmail.com).

  2. In the Admin console, go to Menu  Apps Web and mobile apps.
  3. Click Add app Search for apps.
  4. Enter WebEx in the search field.
  5. In the search results, hover over the WebExSAML app and click Select.
  6. On the  Google Identity Provider details page:
    • Copy and save the SSO URLand Entity ID.
    • Download the IDP metadata.
  7. Click  Continue.
  8. In the  Service provider details section, edit the  ACS URL, Entity ID, and  Start URL fields, replacing { domain specific id} with your Webex domain ID .
  9. Click Continue.
  10. On the Attribute mappingpage, click the Select fieldmenu and map the following Google directory attributes to their corresponding WebEx attributes:
    Google directory attribute WebEx attribute
    Basic Information > Primary Email email
  11. (Optional) To enter group names that are relevant for this app:
    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the service provider’s corresponding groups attribute name.

    Regardless of how many group names you enter, the SAML response will include only groups that a user is a member of (directly or indirectly). For more information, go to  About group membership mapping .

  12. Click  Finish.
Step 1: Set up WebEx as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Go to http://webex.com.
  3. Click Federated Web SSO Configuration.
  4. In the Federation Protocolfield, select SAML 2.0.
  5. Click Import SAML Metadataand upload the IDP metadata file you downloaded in Step 1 above .
  6. In the SSO Profilefield, either:
    1. select the SP Initiatedradio button, then ensure AuthnRequest Signedis not checked
      or
    2. select the  IdP Initiatedradio button, then enter the parameter name used in the IAM in the Target page URL field.
  7. In the  WebEx SAML Issuer (SP ID) field, enter http://www.webex.com.
  8. In the  Issuer For SAML (IdP ID) field, enter the Entity ID you copied in Step 1 above.
  9. In the Customer SSO Service Login URLfield, enter the SSO URL you copied in Step 1.
  10. Leave the Customer SSO Service Logout URLfield empty.
  11. Click Saveto save the Federated Web single sign-on Configuration details.
Step 3: Enable the WebEx app
  1. Sign in to your Google Admin console .

    Sign in using an account with super administrator privileges  (does not end in @gmail.com).

  2. In the Admin console, go to Menu  Apps Web and mobile apps.
  3. Select WebEx.
  4. Click  User access.
  5. To turn a service on or off for everyone in your organization, click  On for everyoneor  Off for everyone, and then click  Save.

  6. (Optional) To turn a service on or off for an organizational unit:
    1. At the left, select the organizational unit.
    2. To change the Service status, select  Onor  Off.
    3. Choose one:
      • If the Service status is set to  Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to  Overridden, either click Inheritto revert to the same setting as its parent, or click  Saveto keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure .
  7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access .
  8. Ensure that your WebEx user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

WebEx supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console .

    Sign in using an account with super administrator privileges  (does not end in @gmail.com).

  2. In the Admin console, go to Menu  Apps Web and mobile apps.
  3. Select  WebEx.
  4. At the top left, click Test SAML login

    WebEx should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https:// your-domain-name .webex.com.
    You should be automatically redirected to the Google sign in page.
  2. Enter your sign in credentials.
  3. After your sign in credentials are authenticated, you are automatically redirected back to WebEx.


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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