Error messages

    For help with a specific error, search for words in the error message or filter by the section of the Partner Center where the error message appears. You can find more detailed information in the Help Center by following the link in the last column of the table.
    Error message location
    Error message
    How to fix the error
    Book Catalog > Add Book
    An issue was encountered while adding the book to the catalog. Please check your input and try again.
    Enter a valid 10-digit or 13-digit ISBN. If you don't have an ISBN for the book, check the box labeled This book doesn't have an ISBN or other identifier. Learn more about ISBNs .
    Book Catalog > Advanced options > Upload book list
    Your files have been received and are currently being processed. Check your upload history to see if the processing has completed or has any errors.
    View your upload history ( Advanced options > View uploaded lists). When the spreadsheet has been processed, the number of errors will be displayed. Click this number to download an error report. After making any necessary changes, upload the corrected spreadsheet. Learn more about spreadsheets .
    Book Catalog > Advanced options > Upload content files (PDF, JPG...)
    File "[name]" could not be uploaded.
    Files should be in one of the following formats:
    • PDF
    • ePub
    • JPEG, TIFF, PDF, and PNG (for covers only)
    Learn more about file types .
    Book Catalog > Advanced > Manage Templates
    This field cannot be empty.
    The Territoriesfield cannot be left blank. Provide a list of countries where you have rights to make the books previewable, or WORLD for worldwide rights. Learn how to format a list of countries .
    Book Catalog > Advanced > Manage Templates
    Link appears invalid.
    The Buy Link is the URL of the link displayed for Google Books users to purchase the book directly from you. The Buy Link must start with http:// and, at this time, this field cannot be deleted or left blank if previously filled. Learn more about templates .
    Book Catalog > [Book] > Book info
    One of your contributors is empty. If you meant to remove a contributor, use the removal control next to the contributor you wished to remove.
    You selected a contributor type, such as author or editor, but didn’t provide the contributor name. Enter the contributor name or delete this contributor field. Learn more about book details .
    Book Catalog > [Book] > Book info
    "Saving..." hangs.
    If "Saving..." appears for longer than 5 seconds, the interface is frozen. Refresh the page. This error can occur when the contributor type is blank. Learn more about adding contributors .
    Book Catalog > [Book] > Book info > Settings
    This field cannot be empty.
    The "Territories" field can't be blank. Provide a list of countries where you have rights to make the books previewable, or WORLD for worldwide rights. Learn how to format a list of countries .
    Book Catalog > [Book] > Book info > Settings
    Link appears invalid.
    The “Buy link” is the URL of the link displayed for Google Books users to purchase the book directly from you. The link must start with http:// or https:// . At this time, the link can't be deleted. Learn more about preview settings .
    Book Catalog > [Book] > Book info > Settings
    File [filename] could not be uploaded.
    Your logo must follow the design guidelines:
    • Format: .gif, .jpeg, or .png
    • Dimensions:  Maximum width of 190 pixels, maximum height of 50 pixels
    • Maximum file size: 50 KB
    Learn more about logo policies .
    Book Catalog > [Book] > Book info > Settings
    Date format is incorrect.
    Enter the "Preview Availability Date" in the YYYY-MM-DD format. Learn more about preview settings .
    Book Catalog > [Book] > Book info > Settings
    Date format is incorrect.
    Enter the "On Sale Date" in the YYYY-MM-DD format. Learn more about distribution settings .
    Book Catalog > [Book] > Book info
    One of your subject codes is invalid.
    The “Genre” field has been added but left blank or the genre you entered isn't recognized in the specified schema. Learn more about metadata settings .
    Book Catalog > [Book] > Book info > Settings
    "Saving..." hangs
    If "Saving..." appears for longer than 5 seconds, the interface is frozen. Refresh the page. Possible causes include an invalid “On Sale Date” or “Publisher Website.” Learn more about the Settings tab .
    Book Catalog > [Book] > Pricing
    Currency is incorrect or not specified.
    The "Currency" field can’t be blank and must be formatted as a three-letter ISO 4217 code such as USD for US dollars. Learn more about prices .
    Book Catalog > [Book] > Pricing
    Incorrect entry for country list.
    The "Countries" field can't be blank and must be formatted according to our guidelines, with countries listed as two-letter ISO 3166 codes . Certain regional codes are allowed.
    Examples:
    • WORLD
    • ECZ
    Learn how to format a list of countries .
    Book Catalog > [Book] > Pricing
    Invalid amount specified.
    You must provide a numeric price. For books offered at no charge, enter 0 (zero). Use the decimal mark (dot or comma) that is standard in your language. Learn more about prices .
    Book Catalog > [Book] > Content
    Content file(s) processed, but not verified.
    • For “Duration mismatch:"Compare the duration of the audiobook file with the duration in the book's metadata.
    • For "Audio quality errors:"Ask the publisher to go to "Audiobook sound quality issues" and follow the steps. Learn more about Audiobook sound quality issues .
    Book Catalog > [Book] > Content
    File "[name]" could not be uploaded.
    The file you submitted must be in one of the following file formats:
    • PDF
    • ePub
    • JPEG, TIFF, PDF, and PNG (for covers only)
    Learn more about uploading files .
    Book Catalog > [Book] > Content
    Error: Unable to sanitize epub
    Validate your EPUB file. If you find any errors, correct them before submitting your content again. Learn how to validate an EPUB file .
    Book Catalog > [Book] > Content
    Failed step 1 of 6
    Failed step 2 of 6
    Failed step 3 of 6
    Failed step 4 of 6
    Failed step 5 of 6
    Failed step 6 of 6
    Any of these error messages indicates an issue with processing the file. Please try uploading the file again.
    Book Catalog > [Book] > Content
    Required: Provide complete fileset
    This file appears to be part of a set of multiple PDF files. Submit any missing files. Learn more about filesets .
    Book Catalog > [Book] > Content
    Required: Fix ePub and resubmit
    Validate your ePub file. If you find any errors, correct them before submitting your content again. Learn how to validate an ePub file .
    Book Catalog > [Book] > Content
    Required: Fix the filename and resubmit
    Make sure you're following our filename guidelines .
    Book Catalog > [Book] > Content
    Required: The ePUB must have content
    Check that your EPUB file contains content, then resubmit it.
    Book Catalog > [Book] > Content
    Required: Please contact us [Error 003]
    Please contact us so we can investigate this processing error.
    Book Catalog > [Book] > Content
    Required: Please contact us [Error 005]
    Please contact us so we can investigate this processing error.
    Book Catalog > [Book] > Content
    Required: Fix file list
    This file appears to be part of a set of multiple PDF files , and it has been submitted more than once without the other files in the set. Submit any missing files in the fileset.
    Book Catalog > [Book] > Content
    Required: Fix XHTML in ePub
    Validate your ePub file. If you find any errors, correct them before submitting your content again. Learn how to validate an ePub file .
    Book Catalog > [Book] > Content
    Required: Rezip your ePub
    Zip your EPUB file again and re-submit it.
    Book Catalog > [Book] > Content
    Required: Fix embedded media file
    A media file in your EPUB file could not be processed. Make sure your media files are in in a supported format.
    Book Catalog > [Book] > Content
    Required: Please contact us [Error 017]
    Learn how to validate an EPUB file . If there is an error with EPUB validation, please fix the issue and try uploading the file again. If your file contains an SVG (Scalable Vector Graphic) image with width or height exceeding 3200, this is not allowed, so please replace the image and try uploading the file again. If you do not find either of these issues, please contact us .
    Analytics & Reports
    Pick a from date
    The starting date in the date range is blank or not properly formatted as YYYY-MM-DD . Learn more about sales reports .
    Analytics & Reports
    Pick a to date
    The end date in the date range is blank or not properly formatted as YYYY-MM-DD . Learn more about sales reports .
    Analytics & Reports
    Pick a from date chronologically before the to date.
    The end date of the date range should not be before the start date. Learn more about sales reports .
    Analytics & Reports
    Pick some countries
    Select the sales countries that you want included in your report. You can select one or more countries, or select All. Learn more about sales reports .
    Payment Center > Add a Payment Profile
    Your credentials have expired. Please log out and log back in again. Click here to sign out
    Changes to payment profiles must be made within 15 minutes of signing in to the Partner Center. Sign out of your Google Account and sign in again. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    Business name is required
    A business name is required to set up a payment profile. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    Contact name is required
    A contact name is required to set up a payment profile. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    Billing address is required
    A billing address is required to set up a payment profile. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    City is required
    Provide the city of the billing address. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    ZIP code is required
    A zip code is required to set up a payment profile. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    Phone is required
    A phone number is required to set up a payment profile. Learn more about payment profiles .
    Payment Center > Add a Payment Profile
    414. That's an error. The requested URL /accounts/ServiceLogin... is too large to process. That's all we know.
    Ask the administrator of your domain (who assigned this email address to you) to enable the Google Payments service. Learn how to turn a service on for users .
    Payment Center > Add a Payment Profile
    Input is invalid, this could either be due to using a P.O. Box address or your login credentials have expired. {0}
    If you've entered a P.O. box, please use a different address. Otherwise, you signed in to the Partner Center over 15 minutes ago; sign out and sign in again.
    Payment Center > Add a Territory
    Invalid countries
    Sales territories indicate the countries where your books can be sold. Provide a list of countries formatted according to our guidelines, using two-letter ISO codes (e.g., US for the United States), or enter WORLD for worldwide rights. Learn how to format a list of countries .
    Account Settings > Users
    The email address you provided is not a valid Google account. Please verify the email address and try again.
    Partner Center users must have an existing Google Account. They can use their current email address to  create an account . Learn more about additional users .
    Sign-in
    We are sorry, but you do not have access to this service. Please contact your domain administrator for access.
    Ask the administrator of your domain (who assigned this email address to you) to enable the Partner Program service. Learn how to turn a service on for users .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    Identifier is missing
    Each row in your CSV file must have a book identifier (such as an ISBN or GGKEY). If you've included an identifier, please check the formatting of your file. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    Identifier is a duplicate
    There are multiple rows in your CSV file with the same book identifier (e.g., ISBN, GGKEY). Please delete one. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid Preview Type
    Please provide a valid Preview Type. The default is 20%, but you can also allow higher percentages (in 10% increments). Include a % sign. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid Book Format
    Provide a valid Book Format from the following list: Digital, Hardback, Paperback, Unknown. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid Publication Date
    Provide the Publication Date in this format: YYYY-MM-DD Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid Page Count
    Enter the Page Count as a number. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    Price value is missing
    Books which are enabled for sale should include a price. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    List of countries for price is missing
    Provide a list of countries for each price. If a single price can apply to all of your sales territories, enter WORLD . Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid price
    Make sure the numeric price and the list of countries where the price applies are formatted correctly. Use the decimal mark (dot or comma) that is standard in your language. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    [...] is an invalid list of countries
    Check the formatting of the list of countries where the price applies. Learn more about spreadsheets .
    Spreadsheet errors (Book Catalog > Advanced options > View uploaded lists > Rows with Errors)
    Unexpected error—please contact us
    Please contact us about this error.
    Book Catalog > Needs Action
    No content is currently live
    You either haven't uploaded any content yet, or if you recently submitted content, it hasn't finished processing yet. Troubleshoot this error .
    Book Catalog > Needs Action
    Pricing information is missing or not applicable
    Your pricing settings are invalid or incomplete in one of the following ways:
    • The book doesn't have valid prices on the Pricestab.
    • You have not added a payment profile in the Payment Center.
    • You have not added a sales territory in the Payment Center.
    • Your sales territory isn't linked to a payment profile.
    • Your sales territory has been deactivated.

    • The effective start date of your applied price is in the future.

    Troubleshoot your pricing settings .
    Book Catalog > Needs Action
    Viewability settings are too restrictive
    Your Google Play distribution settings don't allow the book to become available for sale. Make sure your sales countries are also listed as preview territories on the Settingstab, under Google Search preview settings. If you submitted a PDF file, please check the box labeled Include Scanned Pages. Troubleshoot your distribution settings .
    Book Catalog > Needs Action
    Internal processing error (001)
    Your content files may not follow our guidelines, either for filenames or minimum page count. See our file guidelines .
    Book Catalog > Needs Action
    No ePub provided; please upload
    You've disabled scanned pages or restricted flowing text to only ePub files you provide, but you haven't uploaded a ePub file. Upload an ePub file, or if you only have a PDF file, check include Scanned Pagesin the book's distribution settings. Learn more about distribution settings .
    Book Catalog > Needs Action
    Quality of the PDFs or scanned hardcopy is too poor; please provide new content
    The current content for scanned pages (either from a PDF file or from a scan of a print edition) isn't of sufficient quality. If possible, provide a high-quality PDF file. Alternatively, you can upload an ePub file. Learn more about PDF files .
    Book Catalog > Needs Action
    Internal processing error (002)
    Our system had difficulty processing your book. Please contact us about this error.
    Try your keywords on Google Web Search .
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