Your customers can contact you from your Business Profile. With the text message or WhatsApp feature, you can:
- Answer questions.
- Tell your story.
- Attract more customers.
Businesses with a claimed and verified Business Profile can add a WhatsApp or text messaging option. Learn more about WhatsApp URL guidelines .
Add or edit your Chat options
Important:Chat options are currently available for select regions and might not be available for your Business Profile.
- Go to your Business Profile .
- Click Edit profile
Contact.
- Next to “Chat,” select Edit
.
- In the "Chat" drop down, click the Down arrow
.
- Select either WhatsApp or Text message.
- In the "URL" or "Phone number" field, add your WhatsApp click to chat URL or a phone number that can receive text messages.
- Click Save.
Tips:
- If you add both options, only the text message option will be shown to customers.
- Different Business Profiles can use the same WhatsApp link.
- Check your chat performance metrics. Learn how to check your Business Profile performance .
