Cameyo is a Virtual Application Delivery (VAD)platform, designed to help your organization deploy apps remotely to managed devices in a secure way.
For a comprehensive breakdown of what is and what is not covered by Google's support services, refer to the stated support details in your contract.
Note: For Private Preview and new customers only, features within the scope of support are specified here
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What we support
Google provides support for issues directly related to the functionality and performance of the Cameyo platform and its core Virtual Application Delivery (VAD) features. This includes:
- troubleshooting unexpected VADbehavior
- providing guidance on VADusage
- addressing VADplatform outages
What we do not support
Certain areas fall outside our standard support scope, such as:
- troubleshooting third-party applications
- underlying operating system issues not caused by Cameyo
- customer-specific network infrastructure problems
Services like customized development, extensive training, or in-depth consulting are typically handled as professional services and are not included in standard support tiers.
