If a YouTube video, Facebook game, or other media isn't working, try the steps below to fix it.
These steps can help for:
- A video or game that won't load
- A video or game that's blank
- A gray box that shows instead of a video or game
- Chrome freezes or crashes while loading a video or game
Important:As of 2021, Adobe has ended support for the Flash Player plugin. Flash content, including audio and video, will no longer play back in any version of Chrome.
Visit the Chrome blog to learn more.
Step 1: Turn on JavaScript
Some media needs JavaScript. YouTube videos, for example, won't run without JavaScript.
- On your computer, open Chrome.
- At the top right, select More
Settings.
- Select Privacy and security Site settings.
- Select Javascript Sites can use Javascript.
- Go back to the site with the video or game. At the top left, select Reload.
Step 2: Check your extensions, plugins, cache & cookies
Some video or game issues are caused by Chrome extensions, plugins, or something saved in your cache or browser data.
- On your computer, open Chrome.
- At the top right, select More
- In the Incognito window, go to the site with the video or game.
- Close the Incognito window, and go back to a normal Chrome window.
- Select More
- Turn off all of your extensions.
- Go to the site with the video or game. At the top left, select Reload.
If the video or game works,test each extension individually:
- Turn on one extension.
- Go to the site with the video or game. At the top left, select Reload.
- If the video or game plays, try the next extension.
- When you find the extension causing the problem, select Remove.
If the video or game doesn't work,you can turn your extensions back on and delete your browsing data. Deleting your browsing data will erase some of your settings for websites. Learn more about deleting your browsing data .
- At the top right, select More
- In the box that appears, at the top, choose a time, like Last houror L ast 24 hours . To delete everything, select All time.
- Select Cached images and filesand Cookies and other site data. Deselect any other types of information you don't want to remove.
- Select Delete data.
- On your computer, open Chrome.
- At the top right, select More
- On Chromebook, Linux, and Mac: Select Reset settings Restore settings to their original defaults Reset settings.
- On Windows: Select Reset and cleanup Restore settings to their original defaults Reset settings.
- Go back to the site with the video or game. At the top left, select Reload.
Step 3: Update Chrome
Videos and games sometimes need the latest version of Chrome.
- On your computer, open Chrome.
- At the top right, select More
- Select Update Google Chrome. If you don't see this button, you're on the latest version.
- Select Relaunch.
- Go back to the site with the video or game. At the top left, select Reload.
Step 4: Reset Chrome settings
- On your computer, open Chrome.
- At the top right, select More
- Select Reset settings Restore settings to their original defaults Reset Settings.
- Go back to the site with the video or game. At the top left, select Reload.
Learn more about resetting your Chrome settings .
Step 5: Reset your Internet connection
Your Internet network could be causing problems with the video or game.
- Turn off your computer.
- Unplug your modem. If your wireless router is a separate device, unplug it too.
- Wait for about one minute.
- Plug in your modem and wait until all the lights have stopped blinking. If your wireless router is a separate device, plug it back in and wait until all the lights have stopped blinking.
- Turn on your computer.
- Go back to the site with the video or game. At the top left, select Reload.
