* Required field

    What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.
    We will use your time zone & business hours information to provide a faster resolution.
    Your business operation hours *
    Please note that the time is in 24 hours clock
    Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.
    File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz
    Providing detailed informationabout your request will help resolve it faster.  Requests missing informationwill take 24- 48 hours longeron average to resolve. 
    Submit an attachment.  If you are encountering an error, please generate and attach a  HAR file.  In addition, attach any information that is relevant to the query.  Examples include screenshots of errors and screen share recordings. 
    File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz
    Please provide us with the file(s) you are uploading.
    The page URL where the CM360 placement tags are implemented and not working as expected.
    GTM used
    Are you using offline conversions *
    If you are using Global Site Tag, please specify the page where the event snippet is implemented.

    Please note that our troubleshooting could be limited for discrepancies using wrapped tags. We will do our best to investigate the root cause and share insights with you.

    If you are using Global Site Tag, please specify the page where the event snippet is implemented

    Download the template  (.xls) and provide the completed spreadsheet here. Learn more . The support team will be able to help you faster with the complete information in the spreadsheet.

    Are CM tags wrapped by a 3rd party? *
    The page URL where the CM360 placement tags are implemented and not working as expected.
    Please share the steps to fire the floodlight tag
    Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file in the bottom of the form. Support team is unable to proceed with troubleshooting without knowing what exactly is not working.
    Add additional field
    Screenshot of the UI access issue
    Screenshot of the error message
    Screenshot of the issue showing tags with issue or error
    Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file that tells where the issue is.
    Screenshot of the issue from CM360 UI
    Please share the Creative Raw Asset for Creative Upload issue investigation. Support team is unable to proceed with troubleshooting without the creative raw asset.
    Screenshot of the issue/error while generating the report to help support team understand and investigate the issue
    Tag implementation screenshot if live page/test page URL (where the CM360 tags are implemented) is not available
    Please be informed that for "Campaign Manager 360 Only" DT reports, impression, click, activity and rich media reports are enabled by default.
    Please be informed that for "Display & Video 360 Only" DT reports, impression, click and activity reports are enabled by default.
    Please be informed that for Unified DT reports, unified Impression, unified click, unified activity and rich media reports are enabled by default.
    Please share Advertiser ID to enable the DT bucket. You can add up to 2 Advertisers under the same account. Please input the second Advertiser ID to the next field. If you only wish to add one Advertiser, please leave the next field blank.
    Access to Data Transfer files bucket will be controlled using a Google Group. Clients should set up and manage their own Google Group (see instructions at  go/creategooglegroup ), users added to the group will automatically get access to the Data Transfer files bucket. Once the Google Group is set up by the client, please provide the group's address in this field. Note that if a client uses Google Workspace, the group might have the company's web domain address instead of @googlegroups.
    For 'CM360 only' and 'Unified' Data Transfer, the default User ID Encryption input is CM360 Account ID. For 'DV360 only' Data Transfer, the default User ID Encryption input is DV360 Partner ID. You can also input any specific ID other than the default. For other types of cookie encryption, refer to details here .
    Add additional Partner IDs as Integrated Partner?
    Optional, fill in the ID if there is any.
    Optional, fill in the ID if there is any.
    https://myaccount.google.com/privacypolicy?hl=$0
    Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service . Translation services may be used in chats and email.
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