Request a refund

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

Can I cancel my refund request

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Eligibility requirements

Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you won't find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.

Reasons a refund might not be available

Refunds are not issued if:

The money left over in your account is from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

How to check your account balance

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance".

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under “Account status” in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my accountand follow instructions to fill out additional forms to process the refund request.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Understanding refund processing and conditions

After your account is canceled, Google will automatically initiate the refund process.

Refund processing time: Refunds take up to 2 weeks for Google to process and additional time for your bank or credit card company. However, if you paid by bank transfer through Banelco or PagoMisCuentas.com, you have to provide your bank details to process the refund. The processing time for such refunds is approximately 4 weeks.

If you’ve waited longer than 6 weeks, contact us .

Next steps if you can’t cancel your account

If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about Canceling your Google Ads account .

Important: If you find charges you don't recognize and think they are unauthorized, first check if the charge is from a Google Ads account you own or manage. You can find all Billing transactions on the Billing Summary or Billing Activity pages in your Google Ads account.

If you can’t reconcile the charges or think that the charge is fraudulent, we recommend that you cancel and shut down your Google Ads account to prevent further charges.

You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.

What if your original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Eligibility requirements

Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you won't find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.

Reasons a refund might not be available

Refunds are not issued if:

The money left over in your account is from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

Reasons a refund might be on hold

To protect Google Ads' environment, your refund may be put on hold while your identity is verified. To check if your refund is on hold, go to your " Billing Summary " page. An alert, like a red banner, will prompt you to complete verification if a hold is in place.

After you submit your information in the identity verification flow, it’ll be reviewed within 2 days. The primary payments contact on your account will receive an email confirming the result. After your identity is successfully verified, your refund will be released immediately.

How to check your account balance

To check if you have credit in your account or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.

Your account status will be updated to "This account is canceled. Ads in this account aren't running." Ads may stop running within 24 hours of cancellation, but you'll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

What if my original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Understanding refund processing and conditions

After your account is canceled, Google will automatically initiate the refund process.

Refund processing time: Refunds take up to 90 days for Google to process. Your bank may take an additional 10 business days, and your credit card company may require more time based on their own processes.

If you’ve waited longer than 60 days, contact us .

Frequently asked questions (FAQs)

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Refunds for active accounts

If your account meets the eligibility criteria below, you can request a refund of your account credit without needing to cancel your Google Ads account.

Eligibility criteria for active account refunds

Your account must meet allof the following requirements:

Payment method: Your account is on automatic payments or manual payments.
Form of payment: You paid using a Credit cardor Bank transfer.
- Note: Bank transfer refunds are available for United States customers only.
Positive account balance: Your account has credit, for example from a pre-payment you made or from a credit adjustment by Google. Promotional credits are not refundable. You must not have an outstanding balance that needs to be paid.
Billing country: Accounts in the following countries are not eligible for active account refunds:
- Argentina
- Brazil
- China
- India
- Mexico
- Russia
- South Korea
- Taiwan
- Ukraine
Account health: Eligibility is subject to account health and standard security reviews.

Note: If you meet these criteria but the refund option isn’t visible in your account, contact Support . Your specific account type or current status may require manual review.

How to request a refund for an active account

Note: Only Ads users with “Admin” or “Payments user” permissions to the payments profile can request a refund. If you don't have these permissions, you won't find the “Request refund” option in your “ Billing Summary ”. Identify who the payments profile Admins are by checking “Payments users” in “ Billing Settings ”.

If you have the correct permissions but still can’t find the “Request refund” option, then you don’t have a balance that is eligible for refund at this time.

If you have a balance eligible for a refund, follow the steps below:

Go to Summary within the Billingmenu.
Navigate to the current month section and select Request a refund. The request refund steps will show you the amount of refund you are eligible for. Learn more about why your refund amount may be less than your total credit.
Select the payment you’d like to refund to your credit card or bank account.

After you submit the refund request, Google will process the refund to your chosen payment method and email you with status updates. You can also go to the “ Summary ” page to check the details and status of your refund.

Refunds for canceled accounts

If you’re not eligible for an active account refund, you must cancel your account to trigger a refund of your remaining balance. For example, you’re located in one of the excluded regions listed above or used a payment method that isn’t eligible for active account refunds.

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing:Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Next steps if you can’t cancel your account

If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about Canceling your Google Ads account .

Important: If you find charges you don't recognize and think they are unauthorized, first check if the charge is from a Google Ads account you own or manage. You can find all Billing transactions on the Billing Summary or Billing Activity pages in your Google Ads account.

If you can’t reconcile the charges or think that the charge is fraudulent, we recommend that you cancel and shut down your Google Ads account to prevent further charges.

You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.

What if your original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds".
If you have an outstanding balance, it’ll be shown as "Current balance."

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you requested a credit refund in your active Google Ads account, you can find real-time status updates (like Requested, Approved, Sent) at the top of your “ Billing Summary ” page.

Refunds typically take up to 2 weeks for Google to process, and it can take an additional 10 business days for your bank or credit card company to credit the refund to your bank account. If you canceled your account and have any remaining credit, a refund will automatically be processed for you.

If you've waited longer than 4 weeks, contact us .

What if my original payment method is no longer valid?

You can't cancel your refund request if you’ve made a refund request from the "Billing Summary" page.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Eligibility requirements

Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you won’t find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.

Reasons a refund might not be available

Refunds are not issued if:

The money left over in your account is from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

How to check your account balance

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.
Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Send your bank account information

If you canceled your account but didn't provide your bank details, we'll need them to process your refund. If you're missing any of the information below, please contact your bank.

Required bank information:

Google Ads Customer ID
Name on the bank account
Bank account number
Branch code
Bank code
Bank address
Bank swift code
Your signature

When you have all the details, fax them to one of our payment processors.

When you dial the Dublin number, here are few tips to ensure your fax goes through successfully:

International Dial Code: The + in the fax number represents the international dial code from your country. For example, many countries, including the UK, use “00”. If you don't know your country's international dial code, check with your phone service. The "353" in the prefix is required to route your call to Ireland.
To reach the fax number, dial the appropriate digits for "+" in your country. Then, dial 353 1 633 5884. Don't dial "0" before the "1".

If you're outside Ireland:

US Headquarters: +1 650 653 2520
Non-US Headquarters in Dublin, Ireland: +353 1 633 5884

If you’re located within Ireland, dial 01-633-5884.

These fax numbers are only for receiving bank information, and our processors won't respond to any questions sent with your details.

Understanding refund processing and conditions

After your account is canceled, Google will automatically initiate the refund process.

Refund processing time: Refunds take up to 2 weeks for Google to process and an additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. However, if you paid by money transfer, you have to provide your bank details to process the refund.

If you’ve waited longer than 6 weeks, contact us .

Frequently asked questions (FAQs)

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Reasons a refund might not be available

Refunds are not issued if:

You have money left over in your account from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

How to check your account balance

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.
Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

What if your original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

You can check the status of your refund in the “ Billing Summary ” page in your Google Ads account. If you canceled your account and have any remaining credit, a refund will automatically be processed for you. However, if you paid by bank transfer, bank deposit, or cash in Oxxo and 7Eleven stores, you have to provide your bank details to process the refund. For such refunds, it takes approximately 4-6 weeks.

If you've waited longer than 6 weeks, contact us .

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Reasons a refund might not be available

Refunds are not issued if:

The money left over in your account is from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

How to check your account balance

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.
Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

What if your original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.

Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.

If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you requested a credit refund in your active Google Ads account, you can find real-time status updates (like Requested, Approved, Sent) at the top of your “ Billing Summary ” page.

Refunds typically take up to 2 weeks for Google to process, and additional time for your credit card company to credit the refund to your account, based on their own processes.

If you use the manual payment option and pay with money transfer, allow 7 days for the refundable amount to finalize and reflect in your account. Only after this period has passed, contact us to proceed with the refund.

You can check the status of your refund in the “ Billing Summary ” page in your Google Ads account. If you canceled your account and have any remaining credit, a refund will automatically be processed for you.

If you've waited longer than 6 weeks, contact us.

What if my original payment method is no longer valid?

You can't cancel your refund request if you’ve made a refund request from the "Billing Summary" page.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Eligibility requirements

Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you won’t find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.

Reasons a refund might not be available

Refunds are not issued if:

The money left over in your account is from a promotional code
Your account is still active
You have an outstanding balance that you still need to pay

How to check your account balance

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.
Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Send your bank account information

If you canceled your account but didn't provide your bank details, we'll need them to process your refund. If you're missing any of the information below, please contact your bank.

Required bank information:

Google Ads Customer ID
Name on the bank account
Bank account number
Branch code
Bank code
Bank address
Bank swift code
Your signature

When you have all the details, fax them to one of our payment processors.

When you dial the Dublin number, here are few tips to ensure your fax goes through successfully:

International Dial Code: The + in the fax number represents the international dial code from your country. For example, many countries, including the UK, use “00”. If you don't know your country's international dial code, check with your phone service. The "353" in the prefix is required to route your call to Ireland.
To reach the fax number, dial the appropriate digits for "+" in your country. Then, dial 353 1 633 5884. Don't dial "0" before the "1".

If you're outside Ireland:

US Headquarters: +1 650 653 2520
Non-US Headquarters in Dublin, Ireland: +353 1 633 5884

If you’re located within Ireland, dial 01-633-5884.

These fax numbers are only for receiving bank information, and our processors won't respond to any questions sent with your details.

Understanding refund processing and conditions

After your account is canceled, Google will automatically initiate the refund process.

Refund processing time: Refunds take up to 2 weeks for Google to process and an additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. However, if you paid by money transfer, you have to provide your bank details to process the refund.

If you’ve waited longer than 6 weeks, contact us .

Frequently asked questions (FAQs)

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Refunds for active accounts

If your account meets the eligibility criteria below, you can request a refund of your account credit without needing to cancel your Google Ads account.

Eligibility criteria for active account refunds

Your account must meet allof the following requirements:

Payment method: Your account is on automatic payments or manual payments.
Form of payment: You paid using a Credit cardor Bank transfer.
- Note: Bank transfer refunds are available for United States customers only.
Positive account balance: Your account has credit, for example from a pre-payment you made or from a credit adjustment by Google. Promotional credits are not refundable. You must not have an outstanding balance that needs to be paid.
Billing country: Accounts in the following countries are not eligible for active account refunds:
- Argentina
- Brazil
- China
- India
- Mexico
- Russia
- South Korea
- Taiwan
- Ukraine
Account health: Eligibility is subject to account health and standard security reviews.

Note: If you meet these criteria but the refund option isn’t visible in your account, contact Support . Your specific account type or current status may require manual review.

How to request a refund for an active account

Note: Only Ads users with “Admin” or “Payments user” permissions to the payments profile can request a refund. If you don't have these permissions, you won't find the “Request refund” option in your “ Billing Summary ”. Identify who the payments profile Admins are by checking “Payments users” in “ Billing Settings ”.

If you have the correct permissions but still can’t find the “Request refund” option, then you don’t have a balance that is eligible for refund at this time.

If you have a balance eligible for a refund, follow the steps below:

Go to Summary within the Billingmenu.
Navigate to the current month section and select Request a refund. The request refund steps will show you the amount of refund you are eligible for. Learn more about why your refund amount may be less than your total credit .
Select the payment you’d like to refund to your credit card or bank account.

After you submit the refund request, Google will process the refund to your chosen payment method and email you with status updates. You can also go to the “ Summary ” page to check the details and status of your refund.

Refunds for canceled accounts

If you’re not eligible for an active account refund, you must cancel your account to trigger a refund of your remaining balance. For example, you’re located in one of the excluded regions (Argentina, Brazil, China, India, Mexico, Russia, South Korea, Taiwan, Ukraine) or used a payment method that isn’t eligible for active account refunds.

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing: Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.

Processing time: Refunds typically take 2 weeks to process, though bank transfers may take longer depending on your financial institution.

Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Next steps if you can’t cancel your account

If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about Canceling your Google Ads account .

Important: If you find charges you don't recognize and think they are unauthorized, first check if the charge is from a Google Ads account you own or manage. You can find all Billing transactions on the Billing Summary or Billing Activity pages in your Google Ads account.

If you can’t reconcile the charges or think that the charge is fraudulent, we recommend that you cancel and shut down your Google Ads account to prevent further charges.

You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.

What if my original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit".
- Manual payments: Credit is shown as "Available funds".
If you have an outstanding balance, it’ll be shown as "Current balance".

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you requested a credit refund in your active Google Ads account, you can find real-time status updates (like Requested, Approved, Sent) at the top of your “ Billing Summary ” page.

Refunds typically take up to 2 weeks for Google to process, and it can take an additional 10 business days for your bank or credit card company to credit the refund to your bank account. You can check the status of your refund in the “ Billing Summary ” page in your Google Ads account. If you canceled your account and have any remaining credit, a refund will automatically be processed for you.

If you've waited longer than 4 weeks, contact us .

You can't cancel your refund request if you’ve made a refund request from the "Billing Summary" page.

If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account .

Refunds for active accounts

If your account meets the eligibility criteria below, you can request a refund of your account credit without needing to cancel your Google Ads account.

Eligibility criteria for active account refunds

Your account must meet allof the following requirements:

Payment method: Your account is on automatic payments or manual payments.
Form of payment: You paid using a Credit cardor Bank transfer.
- Note: Bank transfer refunds are available for United States customers only.
Positive account balance: Your account has credit, for example from a pre-payment you made or from a credit adjustment by Google. Promotional credits are not refundable. You must not have an outstanding balance that needs to be paid.
Billing country: Accounts in the following countries are not eligible for active account refunds:
- Argentina
- Brazil
- China
- India
- Mexico
- Russia
- South Korea
- Taiwan
- Ukraine
Account health: Eligibility is subject to account health and standard security reviews.

Note:If you meet these criteria but the refund option isn’t visible in your account, contact Support . Your specific account type or current status may require manual review.

How to request a refund for an active account

Note: Only Ads users with “Admin” or “Payments user” permissions to the payments profile can request a refund. If you don't have these permissions, you won't find the “Request refund” option in your “ Billing Summary ”. Identify who the payments profile Admins are by checking “Payments users” in “ Billing Settings ”.

If you have the correct permissions but still can’t find the “Request refund” option, then you don’t have a balance that is eligible for refund at this time.

If you have a balance eligible for a refund, follow the steps below:

Go to Summary within the Billingmenu.
Navigate to the current month section and select Request a refund. The request refund steps will show you the amount of refund you are eligible for. Learn more about why your refund amount may be less than your total credit.
Select the payment you’d like to refund to your credit card or bank account.

After you submit the refund request, Google will process the refund to your chosen payment method and email you with status updates. You can also go to the “ Summary ” page to check the details and status of your refund.

Refunds for canceled accounts

If you’re not eligible for an active account refund, you must cancel your account to trigger a refund of your remaining balance. For example, you’re located in one of the excluded regions listed above or used a payment method that isn’t eligible for active account refunds.

How to cancel your account and trigger a refund

Note: Only users with Admin access to the Ads account can cancel an account. If you don't find the “Cancel my account” option under "Account status" in your preferences, check your access levels or contact an administrator.

Go to Preferences within the Adminmenu.
Select Account Statusto expand it.
Select Cancel my account.
Wait for processing:Google will automatically process the refund to the original bank account or credit card used. If that form of payment is no longer available, you may need to follow the steps in your Google Ads account to provide a new payment method for your refund.
Note: Customers in South Korea, Taiwan, Argentina, and Mexico will be required to fill out additional forms in the account to receive a refund. Follow instructions in your account after you cancel it.

Your account status will change to “The account is canceled. Ads in this account aren’t running.” Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.

If you can’t cancel your account: If you can’t change your account from active to cancelled, refer to the article Canceling your Google Ads account .

Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.

What if your original payment method is no longer valid?

Canceled account refunds are made to the original payment method. If you don't receive your refund within the expected timeframe for your payment method, first confirm the cancellation date and check your bank statement.

If your original credit card is no longer active: If the refund was processed to a credit card that is no longer active, and the refund fails, you’ll typically be prompted in Google Ads to add a new, active bank account as your payment method. After the new payment method is verified, the refund will be processed to this new payment method. This process may take longer than the standard refund timeline.
Need to temporarily reactivate your Google Ads account: In some cases, you may need to reactivate your Google Ads account temporarily to add the new payment method, and then cancel your account again to re-initiate the refund. You should also contact your bank associated with the closed credit card, as they might be able to retrieve the funds if the refund was already processed to the closed card.
If a refund was not automatically initiated when you canceled your account: You may find a “Complete your refund” option in your Google Ads account to complete the bank refund form.

If you still haven't received your refund after these steps, contact your bank with the transaction reference number provided by Google (if available).

Frequently asked questions (FAQs)

To check if your account has a credit or an outstanding balance that needs to be paid, follow these steps:

Go to Summary within the Billingmenu.
If you have credit, it’ll be shown in the current month’s balance as:
- Automatic payments: Credit is shown as "You have a credit."
- Manual payments: Credit is shown as "Available funds."
If you have an outstanding balance, it’ll be shown as "Current balance."

The final refund amount may be lower than your total credit to account for any campaign charges incurred while the refund was being processed. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly until the refund is processed or until your account cancellation is completed.

If you requested a credit refund in your active Google Ads account, you can find real-time status updates (like Requested, Approved, Sent) at the top of your “ Billing Summary ” page.

Refunds typically take up to 2 weeks for Google to process, and it can take an additional 10 business days for your bank or credit card company to credit the refund to your bank account. You can check the status of your refund in the “ Billing Summary ” page in your Google Ads account. If you canceled your account and have any remaining credit, a refund will automatically be processed for you.

If you've waited longer than 4 weeks, contact us .