Google Ads

    China-specific Billing Issues

    * Required field

    Please use this form only if your Google Ads account billing country is China, and your question is related to Fapiao or specific to China local issues.
    What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.
    Add additional field
    If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account . Please select the Customer ID for the individual account. Learn how to find your Google Ads customer ID .
    If you are facing the same issue with other products and accounts you can add those details at the end of this form.

    To locate the payments profile ID, please check one of the following areas:

    •  A copy of your Google Ads account invoice.
    • The payments profile ID is located in the top left-hand corner noted as 'Billing ID'
    • In your Google Ads account: Click the tool icon in the top right-hand corner. You'll find Billing & payments under the 'Setup' header. Click Settings to see your billing address, the payments profile ID number and other contact information.
    12-digit number [xxxx-xxxx-xxxx]
    Current payment setting *
    Please select your issue *
    Do not complete this form.
    Please refer to this article for detailed instructions.
    Please select your issue *
    Date of Payment" aria-required="true" id="payment_date" name="payment_date" placeholder="MM/DD/YYYY" type="text" class="payment_date"/>
    Fapiao issuance date" aria-required="true" id="fapiao_issuance_date" name="fapiao_issuance_date" placeholder="MM/DD/YYYY" type="text" class="fapiao_issuance_date"/>
    Please select your issue *
    Please provide as much detail as possible.
    If your account is suspended, you may not be eligible to get a refund until your account is cleared of suspension. Click here to appeal.
    Do not complete this form.
    Please submit your request via this form instead.
    Please be as detailed as possible.
    How would you like a Google expert to respond? *
    Our support teams are available in following hours
    Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.
    https://myaccount.google.com/privacypolicy?hl=$0
    Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service . Translation services may be used in chats and email.
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