Fix sign-in issues Use our troubleshooter to solve login issues in your Google Ads account. How can we help you? I don't know my username or email address I don't know my password I know my username and password, but can’t sign in I think someone else is using my account The previous owner has left the company Do you use a Google Apps account? Yes No I don't know Do you use a Google Apps account? Yes No I don't know Did you do or see any of the following? I’m getting an error message I recently set up my account I recently turned on 2-step verification I recently migrated my Google Ads data I recently changed my information for another Google product (such as Gmail or AdSense) I recently deleted a Google product or my Google Account I didn’t do or see any of the above Which error message are you getting? Invalid email address Click here to continue You have signed in to a Google Account, but this is not a valid Google Ads login We apologize but we are unable to process your request at this time Your browser's cookie functionality is turned off. Please turn it on Sorry, your account has been disabled None of these Did you receive an email after signing up? Yes No Where did you put your data? In a personal Google Account In an organizational account I don’t know Are you experiencing any of these issues? The page refreshes repeatedly I’m getting asked repeatedly to change my password I can’t automatically sign in I can’t stay signed in I’m not experiencing any of these issues Was this helpful? How can we improve it? Yes No Submit