Use an image that has a resolution of less than 64 megapixels and file size smaller than 16MB
On this page
Why this issue is happening
Your image does not meet image size requirements. If the image for a product does not follow the guidelines, that product will be disapproved until the issue is resolved.
How to fix your issue
Make sure that your images meet the following size requirements:
- For apparel products, images must be at least 250 x 250 pixels and cannot be larger than 64 megapixels.
- For all other products, images must be at least 100 x 100 pixels and cannot be larger than 64 megapixels.
- Images can't be larger than 16MB in file size.
- Do not scale up images or submit thumbnails. The product should take up no less than 75%, but not more than 90%, of the full image.
Note that your image may be automatically resized and presented to people who search for your products.
Tip:Keep in mind that if you change the image, but keep the same URL, it may take up to 6 weeks to detect and then crawl the new image. Google therefore recommends that you change the image filename and URL when you change the image. This ensures that the images will be checked as soon as possible, usually within 72 hours.
Fix products one by one directly in Merchant Center
Go to Products, then select the Needs attentiontab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Make sure that the image for your product meets size requirements.
Select Save.
Note:You can increase resolution, remove backgrounds, and generate a scene for your products using Product Studio
which is available for Merchant Center users and within the Google & YouTube app in Shopify.
Fix multiple products at once
Go to Products, then select the Needs attentiontab.
Use the filter iconabove the table to find all products affected by your issue.
Select the downloadicon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data. Make sure that the image for your product meets size requirements.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.
