How to fix: Additional or promotional info

In this article

• Why this issue is happening
• How to fix the issue
• Next steps

Why this issue is happening

One or more of the attributes associated with your product offer contains promotional text or text that is irrelevant for the attribute.

For example, say one of your products is a green couch, and within the value you submit for the description [description] or title [title] attribute for this product you include the phrases "Best Price Guarantee", "30 Day Money Back Guarantee", or "Free Shipping". These phrases are considered promotional text and should not be included in the description attribute for this product because they are an irrelevant part of the description.

How to fix the issue

Make sure each of your offers has a unique set of attributes or attribute values, and remove any promotional text from your product data.

Fix products one by one directly in Merchant Center

Go to Productsin Merchant Center, then select the Needs attentiontab.

Use the filtericonabove the table to find all products affected by your issue.

Click on the title of the product you want to fix, then click Edit product.

Enter a unique set of attributes or attribute values for your offers, and remove any promotional text from your product data.

Select Save.

Fix multiple products at once

Go to Productsin Merchant Center, then select the Needs attentiontab.

Use the filtericonabove the table to find all products affected by your issue.

Select the downloadiconto download a list (.csv) of all affected products for all issues or this particular issue.

Cross reference the downloaded list with your uploaded product data, and make sure each of your offers has a unique set of attributes or attribute values. Also remove any promotional text from your product data.

Reupload your corrected product data to Merchant Center using your chosen upload method.

Next steps