Mail-in repairs:
-
When you place your repair order, your payment method is authorized for the estimated repair cost.
- If no extra items need to be fixed on your device, you'll be charged and the repair will begin.
- If more items need to be fixed on your device, we’ll contact you through email.
- You have 10 days to either:
- Accept and pay the updated cost.
- Decline the update.
- If we don’t receive a response from you within that period, we’ll send the device back to you unrepaired and you won't be charged.
Walk-in repairs:
- After you drop off your device at a repair partner and if there's other damage found during inspection, you'll be contacted about additional charges for the repair.
- To begin the repair, you must accept the charges.
Tip:For repairs done in EEA and UK countries, you can decline additional charges for cosmetic repairs. This is possible only if these damages don't prevent the device from being repaired as stated in our Google Hardware Warranty Center .
