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Incident affecting Google Docs
Incident began at 2024-02-13 15:30and ended at 2024-02-16 19:00 (times are in Coordinated Universal Time (UTC)).
A detailed incident report has been posted at https://www.google.com/appsstatus/dashboard/incidents/By2PE4BYiuCuJ1wZQ4XV
A mini incident report has been posted at https://www.google.com/appsstatus/dashboard/incidents/By2PE4BYiuCuJ1wZQ4XV
We experienced an issue that impacted multiple products including Gmail, Google Calendar, Google Chat, Google Drive, Google Meet, Google Cloud Search, Google Voice, Google Tasks, Google Docs and Chrome OS.
Our engineering team completed the mitigation actions and the backlog of the changes has cleared up for most of the customers.
A small subset of customers may still experience delays with previously implemented changes to their workspace products and we expect full resolution within the next 24 hours.
During the issue customers experienced longer than expected delays (sometimes over 24 hours) in propagating changes made to various Workspace products. These delays in some cases may have resulted in errors. The affected changes are not limited to enterprise setting changes.
If changes are taking longer than 24 hours going forward or you continue to see errors, please open a case with the Support Team and we will work with you until this issue is resolved.
Please refer to https://www.google.com/appsstatus/dashboard/incidents/By2PE4BYiuCuJ1wZQ4XV for updates on this issue going forward.
Summary
We are experiencing an issue with Google Docs.
Mitigation work is still underway by our engineering team and we believe that the issue has been mitigated for most customers.
We do not have an ETA for a complete mitigation at this point.
We will provide another update by Friday, 2024-02-16 11:30 US/Pacific.
Customer symptom:
-
New changes to enterprise settings done by customers should be working as expected.
-
Previously implemented changes may still take longer than expected to take effect as we process the backlog.
Workaround:
None at this time.
Summary
We are experiencing an issue with Google Docs.
Mitigation work is still underway by our engineering team and we believe that the issue has been mitigated for most customers.
We do not have an ETA for a complete mitigation at this point.
We will provide another update by Friday, 2024-02-16 09:15 US/Pacific.
Customer symptom:
New changes to enterprise settings done by customers should be working as expected. Previously implemented changes may still take longer than expected to take effect.
Workaround:
None at this time.
Summary
We are experiencing an issue with Google Docs.
Mitigation work is currently underway by our engineering team and we believe that the issue has been mitigated for most customers.
We do not have an ETA for a complete mitigation at this point.
We will provide another update by Friday, 2024-02-16 06:00 US/Pacific.
Customer symptom:
Changes to enterprise settings done by customers may take longer than expected to take effect
Workaround:
None at this time.
Summary
We are experiencing an issue with Google Docs.
A rollback has been performed, but the issue persists. Our engineering team is continuing their investigation and working towards a solution.
We will provide more information by Friday, 2024-02-16 00:30 US/Pacific.
Customer symptom:
Enterprise settings being changed / edited by customers would take more time than normal to take effect and work as expected.
Workaround:
None at this time.
Summary
We are experiencing an issue with Google Docs.
The engineers have identified a mitigation strategy and rolled it out. We do not have ETA for the mitigation to be completed.
We will provide more information by Thursday, 2024-02-15 18:15 US/Pacific.
We regret the inconvenience caused.
Customer symptom:
Enterprise settings being changed / edited by customers would take more time than normal to take effect and work as expected.
Workaround:
None at this time.
Summary
The engineers have identified a mitigating strategy and rolled it out. We do not have ETA for the mitigation to be completed.
We will provide more information by Thursday, 2024-02-15 17:15 US/Pacific.
We regret the inconvenience caused.
Customer symptom:
Enterprise settings being changed / edited by customers would take more time than normal to take effect and work as expected.
Workaround:
None at this time.
We are investigating issues with Google Docs starting at 07:23 PT on 13-February-2024. There is no workaround at this time
- Times are listed in Coordinated Universal Time (UTC)
