Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213

(All Times US/Pacific)

Incident Start:2 May 2024 08:53

Incident End:2 May 2024 12:02

Duration:3 hours, 9 minutes

Affected Services and Features:

Google Meet Broadcast via YouTube Live

Regions/Zones:Global

Description:

Google Meet experienced streaming playback issues for Meet Broadcast via YouTube Live for 3 hours, 9 minutes. From preliminary analysis, the root cause of the issue was a recent rollout for YouTube Live that inadvertently impacted Meet Broadcast.

Engineers rolled back the change to mitigate the issue. For active streams that were affected by this issue, the host would need to restart the stream for the mitigation to take effect.

Customer Impact:

• Users attempting to join a live stream that was using Meet Broadcast via YouTube Live would have been stuck at the message “Waiting for streaming to begin. Please stand by.”
• Live streams utilizing Meet Live were not affected.

The issue with Google Meet has been resolved for all affected users.

For new streams, there is no problem now. For broken streams, the stream host can stop and restart the stream to mitigate the issue.

We thank you for your patience while we worked on resolving the issue.

Google Meet customers using Broadcast via YouTube Live are experiencing playback issues beginning at Thursday, 2024-05-02 08:53 US/Pacific.

Our engineering team continues to investigate the issue.

We apologize to all who are affected by the disruption.

We're investigating reports of an issue with Google Meet. We will provide more information shortly.