Google Workspace Status Dashboard
Incident affecting Google Workspace Support
Incident began at 2024-10-17 02:36and ended at 2024-10-17 09:45 (times are in Coordinated Universal Time (UTC)).
| Date | Time | Description | |
|---|---|---|---|
|
Oct 17, 2024
|
9:24 PM UTC | A mini incident report has been posted on the Google Cloud Service Health Dashboard |
|
|
Oct 17, 2024
|
12:49 PM UTC | The problem with Google Workspace Support has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. | |
|
Oct 17, 2024
|
11:30 AM UTC | Summary:Case creation may fail intermittently with an error Description:Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-10-17 08:00 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates. Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
|
|
Oct 17, 2024
|
9:27 AM UTC | Summary:Case creation may fail intermittently with an error Description:Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2024-10-17 05:00 US/Pacific. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
|
|
Oct 17, 2024
|
7:21 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-10-17 02:30 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
|
|
Oct 17, 2024
|
5:42 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-10-17 00:30 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. Impacted customers may contact Google Workspace Support through chat in the admin console. |
|
|
Oct 17, 2024
|
5:06 AM UTC | Summary:Case creation may fail intermittently with an error Description:We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. Diagnosis:Customers impacted by this issue may see issue with case creation and other case updates Workaround:Retrying operations may work. |
|
|
Oct 17, 2024
|
5:02 AM UTC | We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. |
- Times are listed in Coordinated Universal Time (UTC)
