Dialpad cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for Dialpad

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You must be signed in as a super administrator for this task.

Step 1: Set up Google as a SAML identity provider

Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
Go to Menu Apps > Web and mobile apps .
Click Add app Search for apps.
For Enter app name, enter Dialpad.
In the search results, point to Dialpadand click Select.
In the Google Identity Provider detailswindow, for Option 2: Copy the SSO URL, entity ID, and certificate:
1. Next to SSO URL, click Copyand save the URL.
2. Next to Entity ID, click Copy and save the entity ID.
3. Next to Certificate, click Copyand save the certificate.
  You need these details to complete the setup in Dialpad.
Click Continue.
In the Service provider detailswindow, edit the ACS URLand Entity IDfields and replace {your-domain}with your Dialpad installation's subdomain.
Click Continue.
In the Attribute Mappingwindow, click Select fieldand map the following Google directory attributes to their corresponding Dialpad attributes. The FirstName, LastName, and Email attributes are required.

Google directory attribute Dialpad attribute

Basic Information > First Name FirstName

Basic Information > Last Name LastName

Basic Information > Primary Email Email
(Optional) To add additional mappings, click Add Mappingand select the fields that you need to map.
(Optional) To enter group names that are relevant for this app:
1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
2. Add additional groups as needed (maximum of 75 groups).
3. For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping .
Click Finish.

Google directory attribute	Dialpad attribute
Basic Information > First Name	FirstName
Basic Information > Last Name	LastName
Basic Information > Primary Email	Email

Step 2: Set up Dialpad as a SAML 2.0 service provider

Open an Incognito browser window, go to the Dialpad sign-in page , and sign in with your Dialpad administrator account.
Complete the following steps with the information that you copied in Step 1:
1. For IdP SSO Url, paste the SSO URL.
2. For IdP Entity ID (Issuer), paste the Entity ID.
3. For Certificate, paste the certificate and then remove Begin Certificate and End Certificate from the certificate text.
Click Save.

Step 3: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
Go to Menu Apps > Web and mobile apps .
Click Dialpad.
Click User access.
To turn a service on or off for everyone in your organization, click On for everyoneor Off for everyone, and then click Save.
(Optional) To turn a service on or off for an organizational unit:
1. At the left, select the organizational unit.
2. To change the Service status, select Onor Off.
3. Choose one:
  - If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
  - If the Service status is set to Overridden, either click Inheritto revert to the same setting as its parent, or click Saveto keep the new setting, even if the parent setting changes.
    Learn more about organizational structure .
(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access .
Ensure that your Dialpad user account email domains match the primary domain of your organization’s managed Google Account.

Step 4: Verify SSO is working

Dialpad supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
Go to Menu Apps > Web and mobile apps .
Click Dialpad.
In the Dialpadsection, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages .

Verify service provider-initiated SSO

Close all browser windows.
Go to https://dialpad.com/saml/login/google/your_domain.com, replace your_domain with your Dialpad domain, and sign in with your Dialpad administrator account
You’ll be redirected to https://dialpad.com, but you're still not signed in.
Go to the Dialpad website .
You should be signed in.

After your credentials are authenticated, the app should open.

Step 5: Set up user provisioning

As a super administrator, you can automatically provision users in the app. For details, go to Configure Dialpad user provisioning .

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