Important:A third party is a company or developer that isn’t Google. Before you give a third-party access to your Google Account, read their privacy policy and security disclosures to learn how the third-party app or service uses your data and how they keep it safe.
To fix issues you may have while you use Sign in with Google to sign in to third-party apps and services or when you allow third-party apps and services to have access to some of your data, you may need to troubleshoot account login issues.
Learn more about Sign in with Google and how to share some access to your Google Account with third-party apps .
Tip:You might get an error code when you use Sign in with Google. Learn more about error codes and how to understand and fix them .
Troubleshoot account login issues
Important:
- To use Sign in with Google or to share some access to your Google Account data, you need to sign in to your Google Account .
- When you sign in with Google or share some access to your Google Account data, your Google Account and third-party account remain separate.
If you have an issue with your third-party connections, find out whether the problem comes from your Google Account or the third-party account.
Your Google Account or third-party account is suspended or disabledWhen you try to use Sign in with Google or share some access to your Google Account data, you could get a message that your account is disabled or suspended. You should first check if your Google Account is disabled. If not, the third party may have disabled your account on their site.
To find out if your Google Account is disabled:
- Sign in to your Google Account . If your Google Account is disabled, you’ll get a message that says "Account disabled."
- Check your logins to Google services. For example, if you can log in to the Gmail address of your Google Account, then your Google Account isn’t disabled.
- If you saved another email address in your Google Account, check there for an email that says your Google Account has been disabled.
- If your Google Account is disabled, try to sign in to the app or service in another way.Ask the third party if you can use an email and password or another sign-in method.
- Learn how to restore your account .
To get help if the third party suspends your account, contact the developer directly .
Even if your Google Account is deleted, you may still access your separate third-party account in another way.
- Try to sign in to the app or service with a username and password, or contact the developer directly .
- You can also try to create new sign-in credentials with the third-party app or service.
If you delete your Google Account, you also delete all associated third-party connections.
- The third-party app or service may keep information you previously shared with them. You may need to ask the third-party app to delete any data they already have.
- If you delete your third-party account, your Google Account is unaffected, because third-party accounts and Google Accounts are independent of each other.
- The third party doesn’t notify Google even if you used Sign in with Google to create that account. Your Google Account might still show the app or service is linked to your account .
- To understand how the third party handles your data, review their Terms of Service. Some third parties simply disable your account and others delete your data from their service.
- If your data is deleted, you need to create a new account on the app or service. You can still use Sign in with Google to do this, but you may need to use a different Google Account.
- To stop sharing your data with a third-party app or service, remove them from your connections management page . This revokes any access that you have previously granted them.
If you already have an account on an app or service and try to use Sign in with Google, you might get an error message.
Third-party apps and services use Sign in with Google in different ways. Some apps and services don’t support different sign-in methods for the same account. If you run into this issue, contact the developer directly .
Secure a hacked or compromised account
- If you think someone hacked your Google Account, follow the steps to secure a compromised Google Account
.
- If your Google Account is hacked, someone else might be able to use your account to sign in to a third-party app or service. To strengthen your account security, turn on 2-Step Verification .
- Google helps keep your linked accounts safe with Cross-Account Protection . This program detects suspicious events and shares security notifications with compatible third-party apps and services connected to your Google Account.
- If you think someone hacked into your third-party account, contact the developer directly .
