Overview
The 8x8 Integration seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity.
Out-of-the-box integration with minimal setup required. Screen-Pop and Contextual Information: Automatically retrieve and present records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system. Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time. *Features vary by Integrated CRM. Supports the following platforms: Google Workspace Zoho CRM HubSpot
Details
- Version2.1
- UpdatedJuly 17, 2025
- Size42.39KiB
- LanguagesEnglish
- Developer
- Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
8x8 Integrations has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy .
8x8 Integrations handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
