Twilio Softphone - Click-to-Call, SMS & Call Logs

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5.0 (

7 ratings

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Extension Communication 464 users

1 support issue

For additional help, check out the developer's support site.

Jay Patel

May 3, 2026

Not able to authentic

bhavin@zantacore.com

popup.js:1122 âŒ Error initializing Twilio Device: undefined

popup.js:1365 TypeError: Cannot read properties of undefined (reading 'message')
at initializeTwilioDevice (popup.js:1123:60)
at async fetchPhoneNumbersFromAPI (popup.js:1334:31)
at async loadPhoneNumbers (popup.js:1158:5)
at async fetchNumbersAndShow (popup.js:1383:5)
at async popup.js:2370:13