28 support issues
For additional help, check out the developer's support site.
- All
- Questions
- Suggestions
- Problems
Ilya Kovalyov
Aug 4, 2025
Issue in discount field
discount larger than 9.99 is not supported
To fix it you need to change content.js file regex for discount price.
from `textContent.match(/-(\D*)(\d[.,]\d{2})(\D*)[\s*]/)` to something like `textContent.match(/-(\D*)(\d*[.,]\d{2})(\D*)[\s*]/)`
- Report illegal content
- Copy link
Geoffrey Dauchez
Oct 2, 2023
Error generating invoice
I'm trying to generate an invoice but when I enter in the order details and click on "download PDF invoice", it doesn't download anything and just opens a pop up saying "Estimated delivery time is provided by the seller or delivery company" and the file is not downloaded.
Hope you can solve the problem
- Report illegal content
- Copy link
Alessandro Barcelos Pancote
Sep 12, 2023
Erro ao gerar invoice
estou tentando gerar uma invoice, mas ao entrar nos detalhes e clicar em download invoice pdf, ele não baixa nada e somente abre um popup dizendo que o prazo de envio é responsabilidade do vendedor e nao faz o download do arquivo pdf.
- Report illegal content
- Copy link
פרידה יצחק
Aug 6, 2023
אני פרידה יצחקבייב
צריכה שתשלחו חשבונית להזמנה שלעי מספר RS0724772196Y
- Report illegal content
- Copy link
ZOIC PalaeoTech Ltd
Jul 8, 2023
VAT number not shown
Hi, the vat number of the seller is not shown on the invoice. I need to use it for tax return so it is legally required that the vat number is on there.
- Report illegal content
- Copy link
Edouard M
May 8, 2023
Error message
hello I have always been able to download invoices, now suddenly comes this error message: Invoice generation log Could not scrape partial discount Can you help
- Report illegal content
- Copy link
Lubos Nouzak
Apr 24, 2023
Please fix this, otherwise its not possilbe to use it.
"Invoice generation log Could not scrape partial discount."
- Report illegal content
- Copy link
anthony simon
Apr 24, 2023
Invoice issues
hello,
it seems this extension doesnt work now, it work well in the past!
message: Invoice generation log Could not scrape partial discount.
Can you check it?
best regards
- Report illegal content
- Copy link
harald brietz
Apr 22, 2023
rechnung
ich habe ihre aus versehen die rechnung mit den kontendaten gelöschtbitte senden sie mir diese zu h.brietz@web.de
- Report illegal content
- Copy link
Amélie 29380
Apr 21, 2023
Problem invoice
Hello, this error message suddenly appears: Invoice generation log Could not scrape partial discount Can you help me?
- Report illegal content
- Copy link