The languages supported by Contact Center AI Platform are listed in the following table.
| Language name | BCP-47 | Agent facing | End-user facing |
|---|---|---|---|
|
Arabic
|
ar | ✔ | |
|
Chinese, Simplified (China)
|
zh (cmn-Hans-CN) | ✔ | |
|
Chinese, Traditional (Taiwan)
|
zh-TW (cmn-Hant-TW) | ✔ | |
|
Croatian (Croatia)
|
hr-HR | ✔ | ✔ |
|
Czech (Czech Republic)
|
cs-CZ | ✔ | |
|
Danish (Denmark)
|
da-DK | ✔ | |
|
Dutch (Netherlands)
|
nl-NL | ✔ | |
|
English (Australia)
|
en-AU | ✔ | |
|
English (Canada)
|
en-CA | ✔ | |
|
English (India)
|
en-IN | ✔ | |
|
English (United Kingdom)
|
en-GB | ✔ | |
|
English (United States)
|
en-US | ✔ | |
|
Finnish (Finland)
|
fi-FI | ✔ | |
|
French (Canada)
|
fr-CA | ✔ | ✔ |
|
French (France)
|
fr-FR | ✔ | ✔ |
|
German (Germany)
|
de-DE | ✔ | ✔ |
|
Hindi (India)
|
hi-IN | ✔ | ✔ |
|
Hungarian (Hungary)
|
hu-HU | ✔ | |
|
Italian (Italy)
|
it-IT | ✔ | ✔ |
|
Japanese (Japan)
|
ja-JP | ✔ | ✔ |
|
Korean (South Korea)
|
ko-KR | ✔ | ✔ |
|
Norwegian Bokmål (Norway)
|
no-NO | ✔ | |
|
Polish (Poland)
|
pl-PL | ✔ | |
|
Portuguese (Brazil)
|
pt-BR | ✔ | |
|
Portuguese (Portugal)
|
pt-PT | ✔ | |
|
Romanian (Romania)
|
ro-RO | ✔ | ✔ |
|
Russian (Russia)
|
ru-RU | ✔ | ✔ |
|
Spanish (Spain)
|
es-ES | ✔ | ✔ |
|
Spanish (Mexico)
|
es-MX | ✔ | ✔ |
|
Swedish (Sweden)
|
sv-SE | ✔ | |
|
Tagalog (Philippines)
|
tl-PH | ✔ | ✔ |
|
Thai (Thailand)
|
th-TH | ✔ | |
|
Ukranian (Ukraine)
|
uk-UA | ✔ | ✔ |
|
Turkish (Turkey)
|
tr-TR | ✔ | ✔ |
|
Vietnamese (Vietnam)
|
vi-VN | ✔ |
