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About Allianz
The Allianz Group is a global financial services provider with services predominantly in the insurance and asset management business. 88 million retail and corporate clients in more than 70 countries rely on its knowledge, global presence, financial strength and solidity.
Industries:
Financial Services & Insurance
Location:
New Zealand
- Delivered real-time, visual dispatch, tracking, and communication among CSAs, customers, and service providers
- Improved data accuracy enriched service to both metropolitan and remote areas
- Accelerated service delivery
- 150+ employees easily transitioned to the tool
120,000+ car breakdowns serviced a year using Maps-based tool
"Google Maps Platform was almost a foregone conclusion due to the familiarity, reliability, accuracy, flexibility, ongoing innovation and relationships with other data providers. It met all our requirements and provided virtually limitless integration capabilities… The improvements we've made with Google Maps have made us realize that we can genuinely make a difference in our customers' lives."
— Dean Peck, Senior Business Solutions Analyst and Project Manager, Allianz Global Assistance in Australia and New Zealand
After considering a range of options, Allianz selected Google Maps Platform because of their familiarity, reliability accuracy, ongoing innovation and relationships with other data providers. The new interface lets employees easily pinpoint a member’s location and the nearest service providers. Additional data layers let them quickly see addresses, available services, distance and travel time, and traffic information, while Street View lets them see the exact location of an incident so the can better reassure their customers.
Published 2014
Product availability, functionality and terms may differ for customers with billing addresses in the European Economic Area
(EEA). Learn more
About Allianz
The Allianz Group is a global financial services provider with services predominantly in the insurance and asset management business. 88 million retail and corporate clients in more than 70 countries rely on its knowledge, global presence, financial strength and solidity.
Industries:
Financial Services & Insurance
Location:
New Zealand
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eAllianz uses the Google Maps Platform to provide real-time dispatch, tracking, and communication between customer service agents, customers, and service providers.\u003c/p\u003e\n"],["\u003cp\u003eThe implementation of Google Maps Platform improved data accuracy and accelerated service delivery to both metropolitan and remote areas.\u003c/p\u003e\n"],["\u003cp\u003eAllianz's service tool, powered by Google Maps Platform, facilitates the servicing of over 120,000 car breakdowns annually.\u003c/p\u003e\n"],["\u003cp\u003eThe new Google Maps based tool's user-friendly interface enabled over 150 Allianz employees to transition to the new system seamlessly.\u003c/p\u003e\n"],["\u003cp\u003eAllianz chose Google Maps Platform due to its familiarity, reliability, accuracy, flexibility, ongoing innovation, and relationships with other data providers.\u003c/p\u003e\n"]]],[],null,["Allianz: Providing real-time dispatch and tracking of service providers to help people in need\n\nAbout Allianz\n\n\nThe Allianz Group is a global financial services provider with services predominantly in the insurance and asset management business. 88 million retail and corporate clients in more than 70 countries rely on its knowledge, global presence, financial strength and solidity. \nIndustries: Financial Services \\& Insurance \nLocation: New Zealand \nProducts: [Google Maps Platform](https://cloud.google.com/maps-platform/) \n\nTell us your challenge. We're here to help.[Contact us](/contact)\n\nAllianz relies on a central system called MIDAS to store information on its thousands of service providers, dispatch them to the correct location, and track their progress. Although MIDAS already had up-to-the-minute mapping data, it was lacking vital functionality that would improve assistants' ability to respond quickly. \n\nGoogle Maps Platform Results:\n\n- Delivered real-time, visual dispatch, tracking, and communication among CSAs, customers, and service providers\n- Improved data accuracy enriched service to both metropolitan and remote areas\n- Accelerated service delivery\n- 150+ employees easily transitioned to the tool \n\n120,000+ car breakdowns serviced a year using Maps-based tool \n\n\"Google Maps Platform was almost a foregone conclusion due to the familiarity, reliability, accuracy, flexibility, ongoing innovation and relationships with other data providers. It met all our requirements and provided virtually limitless integration capabilities... The improvements we've made with Google Maps have made us realize that we can genuinely make a difference in our customers' lives.\"\n---*Dean Peck, Senior Business Solutions Analyst and Project Manager, Allianz Global Assistance in Australia and New Zealand* \n\nAfter considering a range of options, Allianz selected Google Maps Platform because of their familiarity, reliability accuracy, ongoing innovation and relationships with other data providers. The new interface lets employees easily pinpoint a member's location and the nearest service providers. Additional data layers let them quickly see addresses, available services, distance and travel time, and traffic information, while Street View lets them see the exact location of an incident so the can better reassure their customers.\n\n\n*Published 2014* \n\n*Product availability, functionality and terms may differ for customers with billing addresses in the [European Economic Area](https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Glossary:European_Economic_Area_%28EEA%29#:~:text=The%20European%20Economic%20Area%2C%20abbreviated,force%20on%201%20January%201994%2E) (EEA). [Learn more](https://developers.google.com/maps/comms/eea/faq)*\n\nTell us your challenge. We're here to help.[Contact us](/contact) \n\nAbout Allianz\n\n\nThe Allianz Group is a global financial services provider with services predominantly in the insurance and asset management business. 88 million retail and corporate clients in more than 70 countries rely on its knowledge, global presence, financial strength and solidity. \nIndustries: Financial Services \\& Insurance \nLocation: New Zealand \n[Google Maps Platform](https://cloud.google.com/maps-platform/)"]]
