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Last modified: March 26, 2018
During the Term of the Google Cloud Platform License Agreement or Google Cloud
Platform Reseller Agreement (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer as follows (the
"Service Level Objective" or "SLO"):
Covered Service
Monthly Uptime Percentage
Cloud Run functions
>= 99.5%
If Google does not meet the SLO, and if Customer meets its obligations under
this SLA, Customer will be eligible to receive the Financial Credits described
below. This SLA states Customer’s sole and exclusive remedy for any failure by
Google to meet the SLO. Capitalized terms used in this SLA, but not defined in
this SLA, have the meaning stated in the Agreement. If the Agreement is the
Google Cloud Platform Reseller Agreement, then all references to Customer in
this SLA mean Reseller, and any Financial Credit(s) will only apply for impacted
Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Covered Service"means Google Cloud Machine Learning Engine.
"Downtime"means more than a 5% Error Rate. Downtime is measured based
on server side Error Rate.
"Downtime Period"means a period of one or more consecutive minutes of
Downtime. Partial minutes or Intermittent Downtime for a period of less than
one minute will not be counted towards any Downtime Periods.
"Error Rate"means the number of Valid Requests that result in a response
with HTTP Status 500 and Code "Internal Error" divided by the total number
of Valid Requests during that period. Repeated identical requests do not
count towards the Error Rate unless they conform to the Back-off
Requirements.
"Financial Credit"means the following:
Monthly Uptime Percentage
Percentage of monthly bill for the respective Covered Service which does not meet SLO that will be credited to future monthly bills of Customer
99% to < 99.5%
10%
95% to < 99%
25%
< 95%
50%
"Monthly Uptime Percentage"means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods
in a month, divided by the total number of minutes in a month.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin 30 days from the time Customer becomes eligible to receive a
Financial Credit. Customer must also provide Google with log files showing
Downtime Periods and the date and time they occurred. If Customer does not
comply with these requirements, Customer will forfeit its right to receive a
Financial Credit. If a dispute arises with respect to this SLA, Google will
make a determination in good faith based on its system logs, monitoring reports,
configuration records, and other available information.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods in a single billing month will not exceed 50% of the
amount due from Customer for the Covered Service for the applicable month.
Financial Credits will be in the form of a monetary credit applied to future
use of the Covered Service and will be applied within 60 days after the
Financial Credit was requested
SLA Exclusions
The SLA does not apply to any: (a) features or services designated Alpha or
Beta (unless otherwise set forth in the associated Documentation), (b) features
or services excluded from the SLA (in the associated Documentation), or
(c) errors: (i) caused by factors outside of Google’s reasonable control;
(ii) that resulted from Customer’s software or hardware or third party software
or hardware, or both; (iii) that resulted from abuses or other behaviors that
violate the Agreement; or (iv) that resulted from quotas applied by the system
and/or listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eThe Service Level Objective (SLO) for Cloud Run functions is a Monthly Uptime Percentage of greater than or equal to 99.5%.\u003c/p\u003e\n"],["\u003cp\u003eIf the Monthly Uptime Percentage falls below the SLO, customers can receive Financial Credits, with the credit amount ranging from 10% to 50% of the monthly bill depending on the uptime percentage.\u003c/p\u003e\n"],["\u003cp\u003eDowntime is defined as an Error Rate exceeding 5%, measured by the number of valid requests resulting in a 500 HTTP status and "Internal Error" code.\u003c/p\u003e\n"],["\u003cp\u003eCustomers must notify Google technical support within 30 days and provide log files of Downtime Periods to claim Financial Credits.\u003c/p\u003e\n"],["\u003cp\u003eThe maximum Financial Credits a customer can receive in a single billing month is capped at 50% of the monthly charges for the Covered Service.\u003c/p\u003e\n"]]],[],null,["# Cloud Run functions Service Level Agreement (SLA)\n\nLast modified: March 26, 2018\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/functions/sla)\n\nDuring the Term of the Google Cloud Platform License Agreement or Google Cloud\nPlatform Reseller Agreement (as applicable, the \"Agreement\"), the Covered\nService will provide a Monthly Uptime Percentage to Customer as follows (the\n\"Service Level Objective\" or \"SLO\"):\n\nIf Google does not meet the SLO, and if Customer meets its obligations under\nthis SLA, Customer will be eligible to receive the Financial Credits described\nbelow. This SLA states Customer's sole and exclusive remedy for any failure by\nGoogle to meet the SLO. Capitalized terms used in this SLA, but not defined in\nthis SLA, have the meaning stated in the Agreement. If the Agreement is the\nGoogle Cloud Platform Reseller Agreement, then all references to Customer in\nthis SLA mean Reseller, and any Financial Credit(s) will only apply for impacted\nReseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means Google Cloud Machine Learning Engine.\n\n- **\"Downtime\"** means more than a 5% Error Rate. Downtime is measured based\n on server side Error Rate.\n\n- **\"Downtime Period\"** means a period of one or more consecutive minutes of\n Downtime. Partial minutes or Intermittent Downtime for a period of less than\n one minute will not be counted towards any Downtime Periods.\n\n- **\"Error Rate\"** means the number of Valid Requests that result in a response\n with HTTP Status 500 and Code \"Internal Error\" divided by the total number\n of Valid Requests during that period. Repeated identical requests do not\n count towards the Error Rate unless they conform to the Back-off\n Requirements.\n\n- **\"Financial Credit\"** means the following:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month,\n minus the number of minutes of Downtime suffered from all Downtime Periods\n in a month, divided by the total number of minutes in a month.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin 30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Customer must also provide Google with log files showing\nDowntime Periods and the date and time they occurred. If Customer does not\ncomply with these requirements, Customer will forfeit its right to receive a\nFinancial Credit. If a dispute arises with respect to this SLA, Google will\nmake a determination in good faith based on its system logs, monitoring reports,\nconfiguration records, and other available information.\n\n#### Maximum Financial Credit\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods in a single billing month will not exceed 50% of the\namount due from Customer for the Covered Service for the applicable month.\nFinancial Credits will be in the form of a monetary credit applied to future\nuse of the Covered Service and will be applied within 60 days after the\nFinancial Credit was requested\n\n#### SLA Exclusions\n\nThe SLA does not apply to any: (a) features or services designated Alpha or\nBeta (unless otherwise set forth in the associated Documentation), (b) features\nor services excluded from the SLA (in the associated Documentation), or\n(c) errors: (i) caused by factors outside of Google's reasonable control;\n(ii) that resulted from Customer's software or hardware or third party software\nor hardware, or both; (iii) that resulted from abuses or other behaviors that\nviolate the Agreement; or (iv) that resulted from quotas applied by the system\nand/or listed in the Admin Console."]]
