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Last modified: January 9, 2020
During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer as follows (the
"Service Level Objective" or "SLO"):
Covered Service
Monthly Uptime Percentage
Cloud Run functions
>= 99.5%
If Google does not meet the SLO, and if Customer meets its obligations under
this SLA, Customer will be eligible to receive the Financial Credits described
below. This SLA states Customer’s sole and exclusive remedy for any failure by
Google to meet the SLO. Capitalized terms used in this SLA, but not defined in
this SLA, have the meaning stated in the Agreement. If the Agreement authorizes
the resale or supply of Google Cloud Platform under a Google Cloud partner or
reseller program, then all references to Customer in this SLA mean Partner or
Reseller (as applicable), and any Financial Credit(s) will only apply for
impacted Partner or Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Covered Service"means an individual Cloud Function within a project
and in the "active" state.
"Downtime"means more than a ten percent Error Rate.
"Downtime Period"means a period of one or more consecutive minutes of
Downtime. Partial minutes or Intermittent Downtime for a period of less than
one minute will not be counted towards any Downtime Periods.
"Error Rate"for the Service is defined as the number of errors divided
by the total number of attempted function executions, subject to a minimum
of 100 attempted executions in the measurement period. An error is defined
as a result ofSYSTEM_ERRORin response to a valid invocation event.
"Financial Credit"means the following:
Monthly Uptime Percentage
Percentage of monthly bill for the respective Covered Service which does not meet SLO that will be credited to future monthly bills of Customer
99% to < 99.5%
10%
95% to < 99%
25%
< 95%
50%
"Monthly Uptime Percentage"means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods
in a month, divided by the total number of minutes in a month.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin 30 days from the time Customer becomes eligible to receive a
Financial Credit. Customer must also provide Google with log files showing
Downtime Periods and the date and time they occurred. If Customer does not
comply with these requirements, Customer will forfeit its right to receive a
Financial Credit. If a dispute arises with respect to this SLA, Google will
make a determination in good faith based on its system logs, monitoring reports,
configuration records, and other available information.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods in a single billing month will not exceed 50% of the
amount due from Customer for the Covered Service for the applicable month.
Financial Credits will be in the form of a monetary credit applied to future
use of the Covered Service and will be applied within 60 days after the
Financial Credit was requested
SLA Exclusions
The SLA does not apply to any: (a) features or services designated Alpha or
Beta (unless otherwise set forth in the associated Documentation), (b) features
or services excluded from the SLA (in the associated Documentation), or
(c) errors: (i) caused by factors outside of Google’s reasonable control;
(ii) that resulted from Customer’s software or hardware or third party software
or hardware, or both; (iii) that resulted from abuses or other behaviors that
violate the Agreement; or (iv) that resulted from quotas applied by the system
and/or listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eThe Cloud Run functions Covered Service offers a Monthly Uptime Percentage of at least 99.5% under the Service Level Objective (SLO).\u003c/p\u003e\n"],["\u003cp\u003eIf the Monthly Uptime Percentage falls below the SLO, customers who meet their obligations can receive Financial Credits, ranging from 10% to 50% of their monthly bill, depending on the percentage of uptime, which will be credited to future use.\u003c/p\u003e\n"],["\u003cp\u003eDowntime is defined as when there's more than a ten percent Error Rate, where the Error Rate is the number of system errors divided by total attempted function executions, with a minimum of 100 attempted executions, and a Downtime Period is consecutive minutes of Downtime.\u003c/p\u003e\n"],["\u003cp\u003eTo claim Financial Credits, customers must notify Google technical support within 30 days of eligibility and provide log files showing Downtime Periods.\u003c/p\u003e\n"],["\u003cp\u003eThe maximum aggregate Financial Credits for all Downtime Periods in a single billing month is capped at 50% of the customer's monthly bill for the affected Covered Service, and credits will be applied within 60 days of being requested, with certain exclusions apply.\u003c/p\u003e\n"]]],[],null,["# Cloud Run functions Service Level Agreement (SLA)\n\nLast modified: January 9, 2020\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/functions/sla)\n\n\u003cbr /\u003e\n\nDuring the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the \"Agreement \"), the Covered\nService will provide a Monthly Uptime Percentage to Customer as follows (the\n\"Service Level Objective \" or \"SLO\"):\n\nIf Google does not meet the SLO, and if Customer meets its obligations under\nthis SLA, Customer will be eligible to receive the Financial Credits described\nbelow. This SLA states Customer's sole and exclusive remedy for any failure by\nGoogle to meet the SLO. Capitalized terms used in this SLA, but not defined in\nthis SLA, have the meaning stated in the Agreement. If the Agreement authorizes\nthe resale or supply of Google Cloud Platform under a Google Cloud partner or\nreseller program, then all references to Customer in this SLA mean Partner or\nReseller (as applicable), and any Financial Credit(s) will only apply for\nimpacted Partner or Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means an individual Cloud Function within a project\n and in the \"active\" state.\n\n- **\"Downtime\"** means more than a ten percent Error Rate.\n\n- **\"Downtime Period\"** means a period of one or more consecutive minutes of\n Downtime. Partial minutes or Intermittent Downtime for a period of less than\n one minute will not be counted towards any Downtime Periods.\n\n- **\"Error Rate\"** for the Service is defined as the number of errors divided\n by the total number of attempted function executions, subject to a minimum\n of 100 attempted executions in the measurement period. An error is defined\n as a result of `SYSTEM_ERROR` in response to a valid invocation event.\n\n- **\"Financial Credit\"** means the following:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month,\n minus the number of minutes of Downtime suffered from all Downtime Periods\n in a month, divided by the total number of minutes in a month.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin 30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Customer must also provide Google with log files showing\nDowntime Periods and the date and time they occurred. If Customer does not\ncomply with these requirements, Customer will forfeit its right to receive a\nFinancial Credit. If a dispute arises with respect to this SLA, Google will\nmake a determination in good faith based on its system logs, monitoring reports,\nconfiguration records, and other available information.\n\n#### Maximum Financial Credit\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods in a single billing month will not exceed 50% of the\namount due from Customer for the Covered Service for the applicable month.\nFinancial Credits will be in the form of a monetary credit applied to future\nuse of the Covered Service and will be applied within 60 days after the\nFinancial Credit was requested\n\n#### SLA Exclusions\n\nThe SLA does not apply to any: (a) features or services designated Alpha or\nBeta (unless otherwise set forth in the associated Documentation), (b) features\nor services excluded from the SLA (in the associated Documentation), or\n(c) errors: (i) caused by factors outside of Google's reasonable control;\n(ii) that resulted from Customer's software or hardware or third party software\nor hardware, or both; (iii) that resulted from abuses or other behaviors that\nviolate the Agreement; or (iv) that resulted from quotas applied by the system\nand/or listed in the Admin Console."]]
