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Last modified: November 14, 2019
During the Term of the agreement under which Google has agreed to provide Google
Cloud Platform to Customer (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer of at least 99.5%
(the "Service Level Objective" or "SLO").
If Google does not meet the SLO, and if Customer meets its obligations under
this SLA, Customer will be eligible to receive the Financial Credits described
below. This SLA states Customer’s sole and exclusive remedy for any failure by
Google to meet the SLO. Capitalized terms used in this SLA, but not defined in
this SLA, have the meaning set forth in the Agreement. If the Agreement
authorizes the resale or supply of Google Cloud Platform under a Google Cloud
Partner or reseller program, then all references to Customer in
this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s)
will only apply for impacted Partner or Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Back-off Requirements"means, when an error occurs, the client sending
requests is responsible for waiting for a period of time (where possible and
reasonable to do so) before issuing another request. This means that after the
first error, there is a minimum back-off interval of 1 second, and for each
consecutive error, the back-off interval increases exponentially up to 32 seconds.
"Covered Service"means a Cloud Run service within
a Project.
"Downtime"means more than a ten percent Error Rate.
"Downtime Period"means a period of one or more consecutive minutes of
Downtime. Partial minutes or intermittent Downtime for a period of less than
one minute will not be counted towards any Downtime Periods.
"Error Rate"means the number of Valid Requests sent to the endpoint of
a Cloud Run service that return HTTP Status 5XX due to a
failure of the Cloud Run (fully managed) infrastructure divided by the total
number of Valid Requests, subject to a minimum of 100 Valid Requests in the
measurement period. Repeated identical requests do not count towards the Error
Rate unless they conform to the Back-off Requirements.
"Financial Credit"means the following:
Monthly Uptime Percentage
Percentage of monthly bill for the respective Covered Service which does not meet SLO that will be credited to future monthly bills of Customer
99.0% to < 99.5%
10%
95.0% to < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage"means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods in a
month, divided by the total number of minutes in a month.
"Valid Requests"are requests sent to a Cloud Run service that
conform to the Documentation, and that would normally result in a non-error
response.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer mustnotify Google technical supportwithin 30 days from the time Customer becomes eligible to receive a
Financial Credit. Customer must also provide Google with log files showing
Downtime Periods and the date and time they occurred. If Customer does not
comply with these requirements, Customer will forfeit its right to receive a
Financial Credit. If a dispute arises with respect to this SLA, Google will
make a determination in good faith based on its system logs, monitoring reports,
configuration records, and other available information.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods in a single billing month will not exceed 50% of the
amount due from Customer for the Service for the applicable month.
Financial Credits will be in the form of a monetary credit applied to future
use of the Service and will be applied within 60 days after the
Financial Credit was requested
SLA Exclusions
The SLA does not apply to any: (a) features or services designated Alpha or
Beta (unless otherwise set forth in the associated Documentation), (b) features
or services excluded from the SLA (in the associated Documentation), or
(c) errors: (i) caused by factors outside of Google’s reasonable control;
(ii) that resulted from Customer’s software or hardware or third party software
or hardware, or both; (iii) that resulted from abuses or other behaviors that
violate the Agreement; or (iv) that resulted from quotas applied by the system
or listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Cloud Run Service Level Agreement (SLA)\n\nLast modified: November 14, 2019\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/run/sla)\n\nDuring the Term of the agreement under which Google has agreed to provide Google\nCloud Platform to Customer (as applicable, the \"Agreement \"), the Covered\nService will provide a Monthly Uptime Percentage to Customer of at least 99.5%\n(the \"Service Level Objective \" or \"SLO\").\n\nIf Google does not meet the SLO, and if Customer meets its obligations under\nthis SLA, Customer will be eligible to receive the Financial Credits described\nbelow. This SLA states Customer's sole and exclusive remedy for any failure by\nGoogle to meet the SLO. Capitalized terms used in this SLA, but not defined in\nthis SLA, have the meaning set forth in the Agreement. If the Agreement\nauthorizes the resale or supply of Google Cloud Platform under a Google Cloud\nPartner or reseller program, then all references to Customer in\nthis SLA mean Partner or Reseller (as applicable), and any Financial Credit(s)\nwill only apply for impacted Partner or Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Back-off Requirements\"** means, when an error occurs, the client sending\n requests is responsible for waiting for a period of time (where possible and\n reasonable to do so) before issuing another request. This means that after the\n first error, there is a minimum back-off interval of 1 second, and for each\n consecutive error, the back-off interval increases exponentially up to 32 seconds.\n\n- **\"Covered Service\"** means a Cloud Run service within\n a Project.\n\n- **\"Downtime\"** means more than a ten percent Error Rate.\n\n- **\"Downtime Period\"** means a period of one or more consecutive minutes of\n Downtime. Partial minutes or intermittent Downtime for a period of less than\n one minute will not be counted towards any Downtime Periods.\n\n- **\"Error Rate\"** means the number of Valid Requests sent to the endpoint of\n a Cloud Run service that return HTTP Status 5XX due to a\n failure of the Cloud Run (fully managed) infrastructure divided by the total\n number of Valid Requests, subject to a minimum of 100 Valid Requests in the\n measurement period. Repeated identical requests do not count towards the Error\n Rate unless they conform to the Back-off Requirements.\n\n- **\"Financial Credit\"** means the following:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month,\n minus the number of minutes of Downtime suffered from all Downtime Periods in a\n month, divided by the total number of minutes in a month.\n\n- **\"Valid Requests\"** are requests sent to a Cloud Run service that\n conform to the Documentation, and that would normally result in a non-error\n response.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin 30 days from the time Customer becomes eligible to receive a\nFinancial Credit. Customer must also provide Google with log files showing\nDowntime Periods and the date and time they occurred. If Customer does not\ncomply with these requirements, Customer will forfeit its right to receive a\nFinancial Credit. If a dispute arises with respect to this SLA, Google will\nmake a determination in good faith based on its system logs, monitoring reports,\nconfiguration records, and other available information.\n\n#### Maximum Financial Credit\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods in a single billing month will not exceed 50% of the\namount due from Customer for the Service for the applicable month.\nFinancial Credits will be in the form of a monetary credit applied to future\nuse of the Service and will be applied within 60 days after the\nFinancial Credit was requested\n\n#### SLA Exclusions\n\nThe SLA does not apply to any: (a) features or services designated Alpha or\nBeta (unless otherwise set forth in the associated Documentation), (b) features\nor services excluded from the SLA (in the associated Documentation), or\n(c) errors: (i) caused by factors outside of Google's reasonable control;\n(ii) that resulted from Customer's software or hardware or third party software\nor hardware, or both; (iii) that resulted from abuses or other behaviors that\nviolate the Agreement; or (iv) that resulted from quotas applied by the system\nor listed in the Admin Console."]]
