Close button is greyed out in Rewarded ads
Kishore Kumar
I'm facing this annoying issue where Close button is greyed out in Rewarded ads and cannot be closed after 5 seconds, this is causing my app to get rejected in Google App reviews with a comment:
- Ads that interfere with normal app use that are not closeable after 5 seconds.
I'm using the default admob network and not using any mediation. Please provide a solution. I'm using Google mobile ads version 7.1.0. Unity version: 2020.3.26f1.
Mobile Ads SDK Forum Advisor
Hi Kishore,
Thank you for reaching out to us.
For us to further investigate this, can you provide us with your charles log capturing this behavior? You can provide the following details via Reply privately to author option or directly provide it to the link below. This will enable us to replicate the behavior in our test app environment (by trafficking the creative in our test network). The network traffic should contain either of the following:
AdMob request URL - https://googleads.g.doubleclick.net/mads/gma
Ad Manager request URL - https://pubads.g.doubleclick.net/gampad/ads
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
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Regards,
ref:_00D1U1174p._5004Q2d1r5W:ref
Mobile Ads SDK Forum Advisor
Hi Alper,
Thank you for reaching out to us.
Can you provide us with your charles log capturing this behavior, so that we can further check this? You can provide the following details via Reply privately to author option or directly provide it to the link below. This will enable us to replicate the behavior in our test app environment (by trafficking the creative in our test network). The network traffic should contain either of the following:
AdMob request URL - https://googleads.g.doubleclick.net/mads/gma
Ad Manager request URL - https://pubads.g.doubleclick.net/gampad/ads
曾静
Dear Google AdMob Support Team,
We have recently received a significant amount of user feedback regarding our rewarded video ads. Many users reported that they are unable to close the ads before completion, which negatively affects their overall experience with our app.
To improve user satisfaction and ensure compliance with good user experience practices, we would like to request the addition of a close button (or similar exit option) for Google rewarded video ads.
We believe providing users with a way to exit ads—while still maintaining the reward logic—would make the ad experience more user-friendly and reduce user complaints.
Thank you for your time and consideration. We look forward to your response and guidance on this matter.
