We have recently received a significant amount of user feedback regarding our rewarded video ads. Many users reported that they are unable to close the ads before completion, which negatively affects their overall experience with our app.
To improve user satisfaction and ensure compliance with good user experience practices, we would like to request the addition of a close button (or similar exit option) for Google rewarded video ads.
We believe providing users with a way to exit ads—while still maintaining the reward logic—would make the ad experience more user-friendly and reduce user complaints.
Thank you for your time and consideration. We look forward to your response and guidance on this matter.
Hi,
Thank you for contacting the Mobile Ads SDK Support team.
I tested the rewarded ads using test ads and was able to see the close button at the start of the ad.
For further investigation, could you please provide the following details so we can look into this issue more closely:
Kindly provide the requested details via reply to the author option.

  
 
 
 
 
 
 
 
 
[2025-10-29 19:24:21Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vS6IQ:ref" (ADR-00337226)