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    Report unauthorized purchases

    You may be eligible for a refund from Google for purchases that you believe are fraudulent.
    If you see charges on your payment method that don't appear on a Google account you own or control, we recommend you contact your payment method’s fraud department immediately instead of using this form.
    Please use this form if you need to dispute charges that:
    • You don't recognize in your Google Account ANDthat
    • Weren't made by someone you know
    Filing a claim may cause the Google Account used to make this purchase to lose the ability to pay, either temporarily or permanently.
    Learn more about steps to take if you think your account might have been compromised.
    Before you continue
    If you think someone you know (a family member or friend) used your payment method to make this purchase, requesting a refund may be faster than reporting an unauthorized purchase.
    If you've previously reported an unauthorized purchase, you can check your claim status or view claim history .
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    What payment method did you find the charge on?

    If you have issues on multiple payment methods, submit a separate form for each payment method.
    Credit or debit card
    Bank account
    Mobile carrier
    PayPal

    Tell us about the purchase

    Tell us about the purchase

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    Changing the payment method will clear any info you've entered on this form and reset it.

    Verification is required.

    Your personal information will be stored securely and treated in accordance with the Google Privacy Policy .
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