Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.
If you have a credit balance, you can request a refund. In the rare case that you cancel all your subscriptions and have a credit balance remaining, Google automatically initiates a refund to your original payment method.
Get a refund when you have a credit balance
If you sign up for Workspace from Gmail on Android, you instead manage billing and subscriptions in Google Play .
If you have a credit balance on your account, you can request a refund in your Google Admin console. You might have a credit balance if you made a manual payment and then were automatically charged.
- Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
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Go to Menu
Billing > Payment accounts .
Requires having the Billing Management administrator privilege .
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Click the account ID for your subscription.
- On the account page, in the Your balancesection, click Request a refund.
This option is available only if your account is eligible to receive refunds and you have an available credit. The refund is sent to the card or account used to pay the credited amount. - (Optional) If you used more than one method to pay the total credited amount, the amount that can be refunded to each payment method is shown. Check the box next to each card or account that you want to have refunded.
- Click Submit.
A message indicating that your refund was requested and is being evaluated is shown.
About refunds when you cancel subscriptions
If you have a credit balance remaining in your account after you cancel all your subscriptions, Google automatically initiates a refund to the original payment method. You might have a remaining credit if you make a manual payment for your service and cancel all your subscriptions.
We prorate billing for your account, refunding any unused credit. If you’re on the Annual/Fixed-Term Plan, you commit to pay until the end of your term. If you cancel mid-term, any prior or pending payments through the end of the term aren’t refunded.
If you cancel some subscriptions but plan to continue any others, you can leave the credit in your account for us to apply to your next automatic payment.
Cancel your subscription
- Follow the steps to cancel:
- Wait until the next billing cycle to see how much credit remains in your account after your last charge.
Refund request FAQ
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Why can’t I see an option to request a refund?You can only request a refund if your account is eligible to receive refunds, and you have an available outstanding credit. Promotional and courtesy credits aren’t refundable. You can’t request a refund for payments that have already been applied to new charges. You can have only one active refund request at a time.
If you believe you’re eligible for a refund but don’t see the Request a refund option, contact Google Workspace support .
To keep your service running while the refund is in process, we calculate the refundable amount based on Google’s refund policy. Promotional and courtesy credits aren’t refundable. To receive all of your available credit, you need to cancel your subscription and request a refund .
Processing times vary depending on your payment method. It can take up to 4 weeks for your bank or credit card company to process the refund.
As we process your refund request, we send emails notifying you of the current status. You can also view the status of your refund on the Payment accounts page.
- Refund requested—You submitted a request that is currently being evaluated.
- Refund approved—Your refund has been approved. The delivery date depends on your payment method.
- Refund complete—Your refund was delivered to your payment method.
- Refund denied—Due to an issue with your account, we were unable to approve your refund request. For more details, contact Google Workspace support .
- Problem with refund—Due to an issue with your payment method or account, your refund request can’t be completed. If the problem is with your payment method, you may be able to make another refund request with a different payment method. For more details, contact Google Workspace support .
Refunds can be delivered to valid payment methods that you used to make the original payment. If there's a problem with one or more of your original payment methods, you’ll need to contact support and provide a valid bank account so we can issue the refund. If your refund contains multiple transactions, some of your transactions may be combined after providing a valid bank account.
If your outstanding balance is more than the available credit you had when you requested your refund, your refund may be denied, and you’ll have to make another refund request.
