Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
Support mediums available by Google Marketing Platform product
* In-product support for standard Analytics products is based on your Google Ads customer status.
+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).
To contact support:
- Sign in to your product account.
- Clickin the header.
- Under Need more help? , click Contact Us.
- In the text box, enter a description of the problem you're having, then click Next step.
- Click one of the recommendations to get more information, or click Next stepagain, then open the chat or email option.
Live chat
During weekdays, the best way to contact customer support is via in-product live chat.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
Platform Home
Advertising products
Mon–Fri
24 hours a day
11 AM–1 PM JST
2–5 PM JST
5 AM–4 PM BRT
8 AM–6 PM GMT+1
5 AM–4PM ART
8 AM–6 PM GMT+1
Analytics products
Americas:
9 AM–8 PM ET
Europe, Middle East, Africa:
9 AM–5 PM GMT
Asia:
10 AM–6 PM JST
8 AM–5 PM GMTAll regions
If chat support is unavailable, email support may be available.
If you email support from a non-Gmail email address that's associated with your Google account , you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account .
