Chrome Web Store One Stop Support

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Item includes apps, extensions, and themes

Please select a sub-category of support *

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To file a counter notification for a Digital Millennium Copyright Act (DMCA) violation, visit this link

Please enter the violation reference ID mentioned in the email sent to you. The ID consists of 2 parts - a colour and an element from the periodic table. For example, "Blue Copper".

Reference colour:

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Reference element: *

Thank you for providing us with this information. Before we can assist you further, please try the following:

Take a moment to go through the article linked below, which explains the common mistakes made for this particular policy violation.
Ensure your item is not committing any of the mistakes mentioned in the article.

If you would still like to get in touch with our support team, please select "Yes" for the question below and provide details about your item in the following page.

Thank you for providing us with this information. We are sorry to hear that. We would love to help you out with this. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information or feel the action against your item was a mistake, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. The article linked below provides more information about your item's violation and the steps to rectify it. If you found the information you are looking for, please make the necessary changes to your item and resubmit it for a review.

If you need more information, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Thank you for providing us with this information. Before we can assist you further, please ensure you have checked the following:

Your developer email address is setup to receive communications
The email was not affected by any filters
The email was not categorised as Spam
If your item is published from a group publisher account, please ensure non-members can send emails to the group. Alternately, allow chromewebstore-noreply@google.com to send emails to your group.

If you need more help, please select "Yes" for the question below and provide details about your item in the following page. Our support team will get in touch with you.

Troubleshooting Chrome Web Store violations - Prohibited products

Troubleshooting Chrome Web Store violations - Circumvents the overrides API

Troubleshooting Chrome Web Store violations - Prohibited products

Troubleshooting Chrome Web Store violations - Gambling

Troubleshooting Chrome Web Store violations - Pornographic content

Troubleshooting Chrome Web Store violations - Hate content

Troubleshooting Chrome Web Store violations - Not family safe content

Troubleshooting Chrome Web Store violations - Violent content

Troubleshooting Chrome Web Store violations - Cryptocurrency mining

Troubleshooting Chrome Web Store violations - Illegal activities

Troubleshooting Chrome Web Store violations - Affiliate Ads

Troubleshooting Chrome Web Store violations - User data policy - secure transmission

Troubleshooting Chrome Web Store violations - User data policy - disclosure policy

Troubleshooting Chrome Web Store violations - User data policy - other requirements

Troubleshooting Chrome Web Store violations - User data policy - prominent disclosure

Troubleshooting Chrome Web Store violations - Excessive permissions

Troubleshooting Chrome Web Store violations - Single purpose violation

Troubleshooting Chrome Web Store violations - Deceptive behavior

Troubleshooting Chrome Web Store violations - Obfuscation

Troubleshooting Chrome Web Store violations - Deceptive installation

Troubleshooting Chrome Web Store violations - Keyword stuffing

Troubleshooting Chrome Web Store violations - Redirection

Troubleshooting Chrome Web Store violations - Functionality not working

Troubleshooting Chrome Web Store violations - Spam

Troubleshooting Chrome Web Store violations - Missing or insufficient metadata

Troubleshooting Chrome Web Store violations- Minimum Functionality

Troubleshooting Chrome Web Store violations- Additional requirements for Manifest V3

Do you require more help? *

First name *

Last name *

Publisher email address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Publisher email address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Item ID

*

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chromewebstore.google.com/detail/item_title/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Item ID

*

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chromewebstore.google.com/detail/item_title/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Reason *

Additional comments *

Case ID

This is a 8 or 9 character numeric ID found on the subject line of the notification email sent to you. For example, value of 12-345678 in "Case: 12-345678"

Country of residence *

Review of an item may take up to 3 weeks depending on the complexity of the item. If you believe this is not the case with your item or if your item has been in review for more than 3 weeks, please fill out the form below

First name *

Last Name *

Publisher Email Address *

Ensure that you are entering the correct email address of the developer account to which the item belongs to.

Please enter a valid email address

Item ID *

The ID of the entity you'd like to appeal for (ex.: the value of item_id in https://chromewebstore.google.com/detail/item_title/item_id). This is a 32 character alpha string.

Item IDs should be 32 characters long. Please re-check your entry

Additional info

Please make a note of the following information -

After submitting this form, you will need to confirm the transfer from the original publisher email address
The destination account needs to be registered before submitting this form. A $5 registration fee is required for the registration. Learn more .
Ensure you give the correct account details
Only items that are published and without any violations will be transferred.
Transfers can take up to 7 days

Item ID(s) *

The ID of the entity you'd like to transfer (ex.: the value of item_id in https://chromewebstore.google.com/detail/item_title/item_id). This is a 32 character alpha string.

Please enter valid item IDs

Original author email (for verification) *

Please enter a valid email address

Additional comments (optional)

Destination author email *

Ensure that this account is registered and not the same as the original account

Please enter a valid email address

Please only submit one application per extension during the open submission period.The information you share here will not be shared publicly.

Publisher email address *

Please enter a valid email address

Extension ID *

Extension ID should be 32 characters long. Please re-check your entry

Do you own a domain related to this extension? If yes, provide the site URL. *

Note: While a verified site is not required to be featured, it is a requirement for the established publisher badge to show on your item listing page.

Confirm that your extension is published to all public users. *

Confirm that your extension is relevant to a broad set of users. *

Is this publisher account clear from any active violations on the Chrome Web Store or other Google services? *

Note: Publishers with active violations do not qualify to be attributed a featured badge nor an established publisher badge.

Confirm that your extension meets our extension development best practices . Select all that apply. *

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Stay secure for more information.) 3/7" id="nominate_merchandising_development_bp--nominate_merchandising_development_bp_security" name="nominate_merchandising_development_bp" value="nominate_merchandising_development_bp_security" type="checkbox"/>

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Chrome Web Store listing sets the user's expectations correctly and clearly conveys the extension functionality. All image assets (icon, tile, marquee, and screenshots) are provided and adhere to the best practices. Privacy information (permissions justifications, the extension's privacy policy, data use disclosures, etc.) are accurate and up to date. 7/7" id="nominate_merchandising_development_bp--nominate_merchandising_development_bp_listing" name="nominate_merchandising_development_bp" value="nominate_merchandising_development_bp_listing" type="checkbox"/> Clear and accurate store listing: I confirm that my extension’s Chrome Web Store listing sets the user's expectations correctly and clearly conveys the extension functionality. All image assets (icon, tile, marquee, and screenshots) are provided and adhere to the best practices . Privacy information (permissions justifications, the extension's privacy policy, data use disclosures, etc.) are accurate and up to date.

Confirm that your extension’s listing page lists all the main functionalities provided. *

Confirm that your extension’s listing page follows our best practices . Select all that apply. *

What is the purpose of your extension? Describe the value it provides to Chrome users. *

How should your extension be used? Provide examples of main use cases.

*

Specify any access to other products, platforms or restricted sites your extension requires to satisfy its purpose (i.e. Netflix account, Adobe creative suite account, banking, internal domains etc.) *

Important:

An extension can only be considered for self-nomination review once every 6 months.

Before clicking “Next”, validate that your responses are accurate and that any adjustments needed to meet our best practices are in the published version of your extension.

First Name *

Last Name *

Publisher Email Address

*

Please enter a valid email address

Publisher Email Address

*

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Please provide information on why your account should be reinstated *

I affirm that the information in this notification is accurate and complete. *

Payment profile ID (“Your Payment Profile ID can be found in the settings tab of payments.google.com “) *

Please describe your issue *

First name *

Last name *

Email *

The email used for your Chrome Web Store developer account.

Please enter a valid email address

Please describe your issue *

Attach a screenshot of the issue you are facing

I affirm that the information in this notification is accurate and complete. *

First name *

Last name *

Email *

Please enter a valid email address

Item ID *

The ID of the entity you'd like to report or request support for (ex.: the value of item_id in https://chromewebstore.google.com/detail/item_title/item_id). This is a 32 character alpha string.

Please enter valid item ID

Please describe the issue *

I affirm that the information in this notification is accurate and complete. *

First name *

Last name *

Email address *

The email address that developer support will use to communicate with you about this issue

Please enter a valid email address

Item ID *

The ID of the entity you wish to discuss. This is a 32 character alpha string. For example, the value of <item_id> in https://chrome.google.com/webstore/detail/<item_id>.

Please enter valid item ID

Issue category *

The category that best matches the issue you're experiencing.

Issue description *

Attachment(s)

Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.

Attachment(s)

Documents or images to help the support team understand and investigate your issue. For example, screenshots of error message observed or a video reproducing the issue.

Chrome version

The current version of your Chrome browser. You can find the value by selecting ︙ > Settings > About Chrome.

Developer email address

The email address you use to access the Chrome Web Store Developer Dashboard .

Please enter a valid email address

What does the "Why can't I publish" description say?

Click the "Why can't I publish" button on top of Developer Dashboard to view the reason.

Do you have a Google Workspace Account? *

Email address to be restored

The email address of the deleted Chrome Web Store developer account that you wish to restore.

Please enter a valid email address

Order ID

The Purchase Order ID of the developer registration fee payment.

Developer email address *

The email address you use to access the Chrome Web Store Developer Dashboard .

Please enter a valid email address

Policy name *

The name of the policy that you are inquiring about.

Other policy name *

Other policies you wish to inquire about

Order ID *

The Purchase Order ID of the developer registration fee payment.

First name

Last name

Please describe your feature suggestion *

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