Thank you for your interest in Google Cloud certification exams. 

    To provide you with the fastest possible resolution, we have streamlined how we handle specific support requests. Your inquiry may fall under a category now managed directly by our testing partner, Pearson.

    Please contact Pearson for assistance with:

    • Technical Issues(Exam launch, system errors)
    • Scheduling(Cancellations, rescheduling, medical emergencies)
    • Identity & Payment(Gov’t ID verification, refunds, payment issues)
    • Exam suspensiondue to misconduct

    You can open a case by visiting the Pearson Google Cloud page and scrolling to the “Contact Us”section.

    Google Cloud Support remains your point of contact for:

    • Account Management:Profile updates, account merging, and CM Connect  login difficulties.
    • Exam Logistics:Vouchers, SSO/Registration, and Accommodations.
    • Post-Exam:Credly badges, exam results, and score reports.

    NEW (Beginning February 26, 2026)

    To request an accommodation:

    • Login to your CM Connect account .
    • Select Schedule/Launch an Exam from the dashboard or Exam Scheduling in the left hand menu. 
    • Select My Accommodations and click Request Accommodation to access a drop down menu of available accommodations. 
    • Complete the required fields and attach supporting documentation if necessary. 

    Please allow 5 - 7 business days for review of your request and to be contacted with further instructions for scheduling.

    You may also find the answer to your question in our online resources: Google Cloud Certification Exams

    If you have a query about EDUcertifications, please click  here .

    When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice .

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    Your case will be assigned to the next available agent.
    Our support team is available Monday through Friday, from 7:00 AM to 3:00 PM UTC.
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    Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service . Translation services may be used in chats and email.
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