Troubleshooting
Website Troubleshooting
If you or your students are experiencing issues with the CS First website or videos, please complete the following steps before contacting CS First.
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Try a new browser (Chrome, Firefox, etc.) and check if the issue still exists.
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If the issue still exists, ensure you are running the latest version of your browser and install any necessary updates and try again. See Supported Browser section for more information.
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If the issue still exists, you may need to adjust your firewall requirements . Your school's IT person may be able to help with this.
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If the issue still exists, try restarting your computer and try again.
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If the issue still exists, contact your IT department to see if they can assist.
If none of the steps above resolve your issue, you can contact CS First .
Supported Devices and Browsers
CS First works best on desktop or laptop computers. CS First works best in the newest and last prior version of these browsers:
Without the most up-to-date version of your browser, you’ll still be able to use CS First, but you may have problems using newer features. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.
Firewall Requirements
If you are presented with a blank screen or message stating there was a "connection error," you may need to configure your firewall to allow specific websites.
Here is a list of requirements for CS First.
- https://csfirst.withgoogle.com
- https://csfirstcoding.withgoogle.com
- https://storage.googleapis.com
- https://fonts.googleapis.com
- https://ajax.googleapis.com
- https://fonts.gstatic.com
- https://www.gstatic.com
- https://www.google.com
- https://ssl.gstatic.com
- https://support.google.com
- https://classroom.google.com
- https://accounts.google.com
- https://apis.google.com
- https://lh3.googleusercontent.com
- https://www.google-analytics.com
- https://www.googletagmanager.com
Contact CS First
To contact CS First to report a problem or submit feedback, please complete this form.