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    * Required field

    What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.
    We will use your time zone & business hours information to provide a faster resolution.
    Your business operation hours *
    Please note that the time is in 24 hours clock
    I need help in *
    Short Burst *
    • After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.
    • If you are reaching out about disapproved creatives, use the “ Appeal” option if it’s available before reaching out to DV360 Support, as it can lead to a faster resolution of the issue. More information about Appeals can be found here
    Selecting the correct deal type will help resolve the case faster
    Select One *
    Add additional field
    Discrepant metric *
    Once the template is downloaded and filled, please upload the completed spreadsheet here in CSV/Excel format.
    Third-party Measurement Vendor Enablement need Advertiser ID. If the Partner ID has been selected, then please choose the Advertiser ID from the ID dropdown.
    Help Center article on how to configure PG Deal
    Ex: MP96818239 or 957854
    Please note that Creative users and Creative admin users cannot edit or create audiences. Learn more
    Must be a Google segment ID. We cannot troubleshoot other IDs
    "Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."
    Learn more about the different versions of Structured Data Files and their features.
    Help center articles on common reports: Basic Report , Inventory Availability Report , Audience Composition Report , Trueview Reports , Audience Performance Report , Reach Report .
    Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.
    Do we have permission to replicate the issue? *
    Add additional field
    Please enter a full description of the problem.
    Add additional field
    Are we allowed to replicate this issue in the UI?  *
    Permission for support to replicate for troubleshooting *
    Please follow HAR file capture instructions outlined here .
    Please follow HAR file capture instructions outlined here .
    Note: Please make sure that the files attached are shared

    Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

    Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

    Third-party viewability vendors
    Provide the vendor ID for each measurement vendor you are enabling. Learn More
    Third-party brand safety vendors
    Provide the vendor ID for each measurement vendor you are enabling. Learn More
    Third-party reach vendors
    Provide the vendor ID for each measurement vendor you are enabling. Learn More
    Third-party lift vendors
    Provide the vendor ID for each measurement vendor you are enabling. Learn More
    https://myaccount.google.com/privacypolicy?hl=$0
    Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service . Translation services may be used in chats and email.
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