If your Nest camera or doorbell won’t connect to the Google Home or Nest app during installation, you won’t be able to complete setup. You may get an error message to help troubleshoot.
If you get an error message that has a numeric code, such as C-221 or C-327, use the Nest camera troubleshooter .
For setup issues that don’t have an error message, try the steps below to help get your camera connected to the app.
Your camera may be out of range or it may be too close to the router.
- Try to move your camera closer to your Wi-Fi router or access point, then try to connect your camera to the app again.
- If your camera or doorbell is already mounted and can’t be moved easily, move your Wi-Fi router or access point closer to your camera instead.
- If you place your camera too close to the router during setup, it can also cause connection problems. Keep it a few feet away.
When you restart your camera, it will refresh its connection. Instructions depend on what kind of device you have.
Wired or plug-in cameras
Important: If your camera can run on battery power, use the steps for battery powered cameras.
- Unplug your camera’s power adapter from the wall outlet.
- Wait 10 seconds, then plug your camera’s power adapter back in.
- Your camera will restart automatically.
Battery powered cameras
Press the button on the back of your camera once and wait for it to restart. Don’t hold the button down or it will be reset to factory defaults.
In some rare cases, you may need to reset your camera and start app setup from the top.
Doorbells
Important:Make sure that you don’t hold down the reset button for longer than 20 seconds, or it will be reset to factory defaults.
- To restart your doorbell, disconnect it from the backplate with the tool that was included in the box. You can also use a thumbtack or paper clip.
- If it is hardwired,leave the doorbell connected to the wires.
- On the back of the doorbell, insert the release tool, thumbtack, or paper clip into the hole near the top.
- If you have a Nest Doorbell (wired, 2nd gen) : Press the reset button once and wait for the doorbell to restart. You’ll hear a chime, and the light on the front of the doorbell will turn white.
- If you have a Nest Doorbell (battery) :Press the reset button once and wait for the doorbell to restart. You’ll hear a chime, and the light on the front of the doorbell will turn white.
- If you have a 1st gen wired doorbell :Hold down until the light on the doorbell turns off (about 10 seconds) then release. Make sure you do not hold down the doorbell button on the front of Nest Doorbell (wired) or it will be reset to factory defaults.
After the camera restarts, there should be a solid green light on the front of your camera to show that it’s connected. It should come back online in the app within a few minutes.
Check that you can get online with another device in your home. If you’re using a cell phone, turn on Airplane mode and then Wi-Fi to make sure you don't use cellular data instead of your home's Wi-Fi.
If you can’t get online with another device, restart your router and modem.
Important:Every router and modem is different. You may need to consult your device’s user manual for specific instructions on how to restart it.
When you restart your router and modem, it will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters if you have them. To restart:
- Unplug your modem and router power cords. You may have a modem-router combination, or they may be separate devices. All the lights on your modem and router should be off.
- Wait for 30 seconds, then plug your modem and router back in.
- Your modem and router will restart. Wait a couple of minutes or until there’s steady power and connection lights. There may also be a quickly flashing data light.
Once your router and modem restart, check if your camera can connect to the app.
If you still can’t get online, contact your internet service provider to check the service status in your area.
Wireless interference can prevent your device from connecting to the app.
Move your camera or doorbell closer to your Wi-Fi router during setup. Then you can place or install it where you want. For more help, refer to Troubleshoot wireless interference .
In some cases, settings on your router or access point could cause a problem with the connection. High firewall security or parental controls can block new devices from connecting to your Wi-FI network. Refer to check your Wi-Fi router or access point documentation to learn how to check if these features are enabled and how you can exempt your camera from these restrictions. You can check our recommended Wi-Fi settings for more detailed configuration options .
